Identified - We are currently monitoring an issue which is causing delays with the delivery of clearinghouse reports to Kareo.

We apologize for any inconvenience this may have caused.
Kareo Support
Feb 14, 11:35 PST
Identified - Some clients may receive an MBI Format warning message when approving an encounter for a patient with a Medicare insurance policy that is correctly formatted to MBI specifications but includes letters in lower case.

We are aware of the issue and reviewing to determine steps to correct. Customers experiencing this warning can do one of the following:
-Click 'Yes' on the warning message to keep formatting as-is and Approve the encounter
OR
-Edit the patient's Insurance Policy number to enter all alphabetical characters in Upper Case (save all the way out of the patient record)

We apologize for any inconvenience this may cause but are working to correct the issue.
Jan 27, 13:12 PST
Kareo Clinical ? Operational
Kareo Billing (PM) ? Operational
Kareo Engage ? Operational
Partner EHR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2020

No incidents reported today.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.