Kareo Status

All Systems Operational

Kareo Clinical (EHR) Operational

Kareo Billing (PM, RCM) Operational

Kareo Engage Operational

Partner EHR Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

We will be conducting planned maintenance Thursday, Dec. 05, 2019 at 6:00PM - 8:00PM PST

Completed - The scheduled maintenance has been completed.
Dec 5, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:00 PST

Scheduled - Some Customers and providers will experience a temporary unavailability of the database as we perform maintenance.

Thank you for your patience and understanding as we complete this maintenance work.
Dec 5, 08:26 PST

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

Unable to use the find patient option when on the online application

Resolved - This incident has been resolved. We apologize for any inconveniences this may have caused.
Nov 25, 12:01 PST

Investigating - We have identified an issue where our customer are unable to utilize the find patient functionality. Our Engineering team is reviewing this issue as a top priority in order to ensure it is resolved as soon as possible.
Nov 25, 11:40 PST

Cannot Update Practice Management - "The following applications are using files that need to be updated by Setup"

Resolved - If you experience this issue while updating your Kareo Desktop Application software please follow the steps outlined to resolve
Nov 25, 09:25 PST

Identified - Some clients may experience a popup window when attempting to install the Desktop Application update: "The following applications are using files that need to be updated by Setup. It is recommended you allow Setup to automatically close the applications." Proceeding with the process will not close the application however.

If you receive this popup, please do the following:
1. Press Cancel to close out the popup
2. Ensure all instances of the Kareo Desktop Application and Update/Install Wizard are closed
3. Open your Windows Task Manager (Ctrl + Shift + Esc)
4. Navigate to the Background Process section
5. Highlight the line item for Kareo
6. Click End Task
7. Open Kareo again to proceed with update
Nov 11, 22:00 PST

Nov 24, 2019

Server Maintenance Saturday, Nov. 23, 2019 until Sunday, Nov. 24, 2019 from 8 p.m. - 11 a.m. PST

Completed - The scheduled maintenance has been completed.
Nov 24, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:00 PST

Scheduled - We will be conducting planned maintenance Saturday, Nov. 23, 2019 at 8 p.m. PST until Sunday, Nov. 24, 2019 at approximately 11 a.m. PST

Some customers may experience interruptions with Encounter and Superbill functionality during this time period.
Thank you for your patience and understanding as we complete this maintenance work.
Nov 14, 12:40 PST