Monitoring - When prompted to download/install the update of the PM Client, some customers on Windows 8, 8.1 and 10 with McAfee anti-virus are receiving the following errors:
-Error 2318. File does not exist
-Error 1603 Fatal Error during Installation

If you experience this error, please do the following:
1. Reboot your computer (This will fix most, but not all instances of this issue)
2. If issue persists, run the Windows Chkdsk Utility:
- Press the Windows + X buttons at the same time
- Select Command Prompt (Admin)
- Type chkdsk /f, press Enter key
- Type Y, press Enter key
- Reboot computer
3. If issue persists, completely uninstall and reinstall Kareo


If you continue to experience issues please contact our Support Team at 888-775-2736

Our Engineering team is continuing to research this issue to identify root cause and ensure a permanent solution.

Thank you

Kareo Support
Nov 20, 08:11 PST
Kareo Clinical (EHR)   ? Operational
Kareo Billing (PM, RCM)   ? Degraded Performance
Kareo Marketing   ? Operational
Partner EHR   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2018

No incidents reported today.

Feb 23, 2018

No incidents reported.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018
Resolved - This incident has been resolved.
Feb 12, 08:08 PST
Investigating - We are currently investigating this issue.
Feb 8, 09:24 PST
Monitoring - We have confirmed that clearinghouse reports for affected accounts are now being delivered and should be available for review once the backlog of reports have been fully processed
Feb 5, 13:09 PST
Investigating - We are currently investigating an issue which is causing delays with the delivery of Clearinghouse reports to Kareo.

We will provide an update as quickly as possible.

Thank you for your patience,
Kareo Support
Feb 5, 08:25 PST
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.