System Maintenance 2/05 9:00 PM - 2:00 AM PDT

Friday, Feb 5, 2010 - 09:32:09 AM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team

System Maintenance 01/22 9:00 PM - 2:00 AM PDT

Friday, Jan 22, 2010 - 01:31:02 PM

Kareo will be unavailable during this period for system maintenance.


Thank You,
Kareo Support Team

System Maintenance 01/15/2010 9:00 PM - 2:00 AM PDT

Thursday, Jan 14, 2010 - 03:53:12 PM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team

System Maintenance 01/08/2010 9:00 PM - 2:00 AM PDT

Thursday, Jan 7, 2010 - 04:35:06 PM

Kareo will be unavailable during this period due to standard system maintenance.

Thank You,

Kareo Support Team

System Maintenance 01/01/2010 9:00 PM - 2:00 AM PDT

Thursday, Dec 31, 2009 - 01:08:14 PM

Kareo will be unavailable during this period due to standard system maintenance.

Thank You,

Kareo Support Team

System Maintenance 12/25/09 9:00 PM - 2:00 AM PDT

Wednesday, Dec 23, 2009 - 04:21:52 PM

Kareo will be unavailable during this period due to standard system maintenance.

Thank You,

Kareo Support Team

Update Real-time Eligibility with Gateway

Wednesday, Dec 23, 2009 - 09:18:07 AM

Gateway has resolved the technical problems with Real-time Eligibility. Please contact support@kareo.com if you have any additional problems.

We thank you for your patience in this matter.

Kareo Support Team

Real-time Eligibility with Gateway

Tuesday, Dec 22, 2009 - 01:42:59 PM

Kareo is currently experiencing technical problems with Real-time Eligibility due to connectivity issues at Gateway. Gateway is working to resolve this issue as soon as possible. Kareo will update you once this is fixed.

Sorry for any inconvenience that this has caused.

Thank You,

 

Kareo Support Team

Holiday Schedule

Monday, Dec 21, 2009 - 09:00:44 AM

In observance of the winter holidays, Kareo will observe the following holiday hours:

  • Thursday, December 24, 2009 we will be CLOSED.
  • Friday, December 25, 2009 we will be CLOSED.
  • Thursday, December 31, 2009 we will be available from 8:00am – noon PST
  • Friday, January 1, 2010 we will be CLOSED.

 

Below are the holiday schedules for our clearinghouse partners:

 

Capario:  will be closed December 24, 25, 31st and January 1st. 

During this period:  Claims will be accepted but they will not be processed or sent to the payer until Monday December 28th and January 4th. Real-time Eligibility will continue to be available throughout the holiday.  

 

Gateway EDI:  will be closed December 24, 25, and January 1st.  During this period: Claims will be accepted but they will not be processed or sent to the payer until Monday December 28th and January 4th. Real-time Eligibility will continue to be available throughout the holiday.  

 

Happy Holidays!

Kareo Support

System Maintenance 12/18/09 7:00 PM – 12/19/09 7:00 AM PST

Wednesday, Dec 16, 2009 - 05:11:15 PM

Kareo will be unavailable from Friday, 12/18/09 at 7:00 PM PST to Saturday, 12/19/09 at 7:00 AM PST. During this time frame, Kareo will be deploying a new release.  Customers will receive an email with release notes following this deployment.