Identified - Some clients may receive an MBI Format warning message when approving an encounter for a patient with a Medicare insurance policy that is correctly formatted to MBI specifications but includes letters in lower case.

We are aware of the issue and reviewing to determine steps to correct. Customers experiencing this warning can do one of the following:
-Click 'Yes' on the warning message to keep formatting as-is and Approve the encounter
OR
-Edit the patient's Insurance Policy number to enter all alphabetical characters in Upper Case (save all the way out of the patient record)

We apologize for any inconvenience this may cause but are working to correct the issue.
Jan 27, 13:12 PST