Identified - Some clients may experience a popup window when attempting to install the Desktop Application update: "The following applications are using files that need to be updated by Setup. It is recommended you allow Setup to automatically close the applications." Proceeding with the process will not close the application however.
If you receive this popup, please do the following: 1. Press Cancel to close out the popup 2. Ensure all instances of the Kareo Desktop Application and Update/Install Wizard are closed 3. Open your Windows Task Manager (Ctrl + Shift + Esc) 4. Navigate to the Background Process section 5. Highlight the line item for Kareo 6. Click End Task 7. Open Kareo again to proceed with update
Nov 11, 22:00 PST
We will be conducting planned maintenance Saturday, Nov. 23, 2019 at 8 p.m. PST until Sunday, Nov. 24, 2019 at approximately 11 a.m. PST
Some customers may experience interruptions with Encounter and Superbill functionality during this time period. Thank you for your patience and understanding as we complete this maintenance work.
Posted on
Nov 14, 12:40 PST
Resolved -
This issue has been resolved and we have confirmed password reset emails are now fully functional
Nov 15, 11:13 PST
Investigating -
At this time customers are unable to send an email to reset password using the Forgot Password link from app.kareo.com or the Desktop Application login screen.
Customers affected by this error can reach out to their System Administrator for their account/practice to manually reset their password from within the Kareo application
We apologize for the inconvenience but will be addressing this issue as a top priority to resolve ASAP
Nov 15, 10:51 PST
Resolved -
This issue should be reduced with the latest version of the Kareo Desktop Application software
Nov 11, 21:48 PST
Update -
We are continuing to beta test a fix for this issue to ensure it is fully resolved and introduces no further issues for affected clients and will share an update once it has been fully validated and a release date identified
Oct 16, 15:14 PDT
Identified -
The issue has been identified and a fix is being implemented.
Oct 8, 16:20 PDT
Update -
Engineering is actively working on this issue, has identified root cause, and are in the process of testing a possible fix.
We apologize again for any inconvenience this may have caused but want to reassure affected clients that this is being addressed as a top priority.
Oct 8, 12:18 PDT
Investigating -
Some clients with multiple open instances of the Kareo Desktop Application across various Practices and Accounts have experienced issues with Kareo freezing on certain pages or are unable to close a session without force closing the application via Windows Task Manager
The Kareo Engineering team is investigating this issue in order to identify root cause and determine a possible fix. We recommend any clients experiencing this issue verify their machine meets minimum system requirements and has installed all available Windows updates. If still experiencing the issue, please contact the Kareo Support team to gather examples and troubleshoot further
Sep 20, 13:36 PDT
Resolved -
The fix has been rolled out to all customers and clients should now be able to use Clinical module without issue. We apologize again for the inconvenience and are reviewing root cause to identify necessary steps to ensure it does not occur in the future.
Nov 5, 08:24 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 5, 07:34 PST
Identified -
The issue has been identified and a fix is being implemented.
Nov 5, 06:44 PST
Investigating -
Some customers are experiencing issues causing extreme latency and "An Error Occurred." error in the Clinical module.
Our Engineering team is aware of the issue and are investigating as a top priority. We apologize for any inconvenience
Nov 5, 06:26 PST