Monitoring - When prompted to download/install the update of the PM Client, some customers on Windows 8, 8.1 and 10 with McAfee anti-virus are receiving the following errors:
-Error 2318. File does not exist
-Error 1603 Fatal Error during Installation

If you experience this error, please do the following:
1. Reboot your computer (This will fix most, but not all instances of this issue)
2. If issue persists, run the Windows Chkdsk Utility:
- Press the Windows + X buttons at the same time
- Select Command Prompt (Admin)
- Type chkdsk /f, press Enter key
- Type Y, press Enter key
- Reboot computer
3. If issue persists, completely uninstall and reinstall Kareo


If you continue to experience issues please contact our Support Team at 888-775-2736

Our Engineering team is continuing to research this issue to identify root cause and ensure a permanent solution.

Thank you

Kareo Support
Nov 20, 08:11 PST
Kareo Clinical (EHR)   ? Operational
Kareo Billing (PM, RCM)   ? Degraded Performance
Kareo Marketing   ? Operational
Partner EHR   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 24, 2017

No incidents reported today.

Nov 23, 2017

No incidents reported.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 19, 2017
Completed - The scheduled maintenance has been completed.
Nov 19, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:31 PST
Scheduled - Our patient statement vendor, PSC Info Group, will be conducting system maintenance on Sunday, 11/19/2017 from 1:30pm - 5pm EST. During this period Kareo customers will be unable to submit statements for processing.
Nov 16, 15:23 PST
Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.