Monitoring - We continue to review examples provided by customers and are coordinating with the clearinghouse to verify if there are any delays affecting delivery of ERAs or Claim Processing reports. We will post updates as soon as they are available.
Sep 26, 12:40 PDT
Identified - We are currently investigating an issue which is causing delays with the delivery of Clearinghouse reports/ERA's to Kareo.
We will provide an update as quickly as possible.
Thank you for your patience,
Kareo Support
Sep 26, 07:13 PDT
Monitoring - When prompted to download/install the update of the PM Client, some customers on Windows 10 are receiving the following errors:
-Error 2318. File does not exist
-Error 1603 Fatal Error during Installation
Resolved -
This incident has been resolved.
Sep 21, 18:24 PDT
Update -
We have updated the installation file. Please uninstall Kareo then reinstall.
Please contact support at support@kareo.com if you are still encountering issues.
Thank you,
Kareo Support
Sep 19, 08:22 PDT
Investigating -
Some users are experiencing an error after updating the Kareo Desktop application. We are investigating the root cause and working on correcting this issue.
We apologize for any inconvenience this may have caused. Please check this status page as we will update with any new information.
Resolved -
An update has been applied to reprocess all affected claims billed from 8/31 - 9/5. Please review as part of your normal workflow, if you identify any claims that have not yet received a clearinghouse response please review and rebill/resubmit if needed and contact our Support team if you have any questions.
Sep 13, 09:56 PDT
Identified -
Some customers may have experienced an issue preventing electronic claims submitted between 8/31 and 9/5 from being batched for claim processing.
Our Engineering Team has identified a fix and will be reprocessing all affected claims in batches over the course of the day.
Please review all claims as part of your regular workflow to verify they have processed. If any claims submitted electronically during this time period have not received a claim processing report by EOD Thursday 9/14 please rebill and resubmit manually or contact our Support team to review.
We apologize for any inconvenience this may have caused and the delay in implementing a full solution.
Note: If you are on a Transactional pricing plan you will not be charged for resubmission as the original submission did not process fully.
Sep 11, 10:38 PDT