Update - System performance continues to be stable and we're confident that this will remain throughout the day. Users can expect to experience normal load times when navigating Kareo Platform.

Our engineers will continue to actively monitor our systems through the weekend, thank you.
Sep 18, 10:12 PDT
Monitoring - Improvements have been implemented and we're monitoring results. System stability has been maintained throughout the day and we have not observed any indicators that a recurrence is being triggered. Our engineers will continue to actively monitor system performance for the remainder of the day.

Thank you for your continued patience and understanding.
Sep 17, 12:48 PDT
Update - System performance has remained stable as of this afternoon, however our team continues to work on investigating recent reports of latency and error messages within Platform/Web app.

We will monitor system performance closely throughout the night and into tomorrow morning. Updates will be provided as soon as we have more information.
Sep 16, 22:08 PDT
Update - We are still encountering intermittent latency and errors with accessing Dashboard and Patient Notes. We are continuing to investigate the issue.

Thank you for your continued patience,

Kareo Support Team
Sep 16, 11:57 PDT
Investigating - Our engineering team is aware of this issue and they’re actively working on resolving it as soon as possible. We apologize for any inconvenience that this may have caused but we assure you that resolving this is our top priority at the moment.

Your patience and understanding are greatly appreciated.

Kareo Support Team
Sep 16, 09:07 PDT
Kareo Clinical ? Degraded Performance
Kareo Billing (PM) ? Operational
Kareo Engage ? Operational
Partner EHR ? Operational
Kareo Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2020

No incidents reported today.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Unresolved incident: Users experiencing intermittent errors and latency within Platform/Web app..

Sep 17, 2020
Sep 16, 2020
Resolved - This incident has been resolved.
Sep 16, 07:53 PDT
Update - We are continuing to monitor for any further issues.
Sep 15, 15:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 15:23 PDT
Update - We are continuing to investigate this issue.
Sep 15, 13:08 PDT
Investigating - Our engineering team is aware of this issue and they’re actively working on resolving it as soon as possible. We apologize for any inconvenience that this may have caused but we assure you that resolving this is our top priority at the moment.

Your patience and understanding are greatly appreciated.

Kareo Support Team
Sep 15, 08:33 PDT
Sep 15, 2020
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - This incident has been resolved.

We apologize for any inconvenience that this issue has caused. We appreciate your patience.
Sep 11, 14:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 09:31 PDT
Investigating - We are currently aware of intermittent errors and latency experienced when accessing patient facesheets, notes, and medications in Platform.

Our engineering team is aware of this issue and they’re actively working on resolving it as soon as possible. We apologize for any inconvenience that this may have caused but we assure you that resolving this is our top priority at the moment.

Your patience and understanding are greatly appreciated.
Sep 11, 08:23 PDT
Sep 10, 2020
Resolved - This incident has been resolved.
Sep 10, 14:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 10:19 PDT
Update - We are continuing to investigate this issue.
Sep 10, 09:16 PDT
Investigating - We are currently aware of errors and latency experienced when accessing patient facesheets, notes, and medication in Platform. Our engineering team is aware of this issue and they’re actively working on resolving it as soon as possible. We apologize for any inconvenience that this may have caused but we assure you that resolving this is our top priority at the moment. Your patience and understanding are greatly appreciated.
Sep 10, 08:19 PDT
Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.