All Systems Operational
Kareo Clinical (EHR) ? Operational
Kareo Billing (PM, RCM) ? Operational
Kareo Engage ? Operational
Partner EHR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:00 PST
Scheduled - Some Customers and providers will experience a temporary unavailability of the database as we perform maintenance.

Thank you for your patience and understanding as we complete this maintenance work.
Dec 5, 08:26 PST
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019
Resolved - This incident has been resolved. We apologize for any inconveniences this may have caused.
Nov 25, 12:01 PST
Investigating - We have identified an issue where our customer are unable to utilize the find patient functionality. Our Engineering team is reviewing this issue as a top priority in order to ensure it is resolved as soon as possible.
Nov 25, 11:40 PST
Resolved - If you experience this issue while updating your Kareo Desktop Application software please follow the steps outlined to resolve
Nov 25, 09:25 PST
Identified - Some clients may experience a popup window when attempting to install the Desktop Application update: "The following applications are using files that need to be updated by Setup. It is recommended you allow Setup to automatically close the applications." Proceeding with the process will not close the application however.

If you receive this popup, please do the following:
1. Press Cancel to close out the popup
2. Ensure all instances of the Kareo Desktop Application and Update/Install Wizard are closed
3. Open your Windows Task Manager (Ctrl + Shift + Esc)
4. Navigate to the Background Process section
5. Highlight the line item for Kareo
6. Click End Task
7. Open Kareo again to proceed with update
Nov 11, 22:00 PST
Nov 24, 2019
Completed - The scheduled maintenance has been completed.
Nov 24, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:00 PST
Scheduled - We will be conducting planned maintenance Saturday, Nov. 23, 2019 at 8 p.m. PST until Sunday, Nov. 24, 2019 at approximately 11 a.m. PST

Some customers may experience interruptions with Encounter and Superbill functionality during this time period.
Thank you for your patience and understanding as we complete this maintenance work.
Nov 14, 12:40 PST