Monitoring - When prompted to download/install the update of the PM Client, some customers on Windows 8, 8.1 and 10 with McAfee anti-virus are receiving the following errors:
-Error 2318. File does not exist
-Error 1603 Fatal Error during Installation

If you experience this error, please do the following:
1. Reboot your computer (This will fix most, but not all instances of this issue)
2. If issue persists, run the Windows Chkdsk Utility:
- Press the Windows + X buttons at the same time
- Select Command Prompt (Admin)
- Type chkdsk /f, press Enter key
- Type Y, press Enter key
- Reboot computer
3. If issue persists, completely uninstall and reinstall Kareo


If you continue to experience issues please contact our Support Team at 888-775-2736

Our Engineering team is continuing to research this issue to identify root cause and ensure a permanent solution.

Thank you

Kareo Support
Nov 20, 08:11 PST
Kareo Clinical (EHR)   ? Operational
Kareo Billing (PM, RCM)   ? Operational
Kareo Marketing   ? Operational
Partner EHR   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2018

No incidents reported today.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Resolved - This incident has been resolved.
Aug 15, 09:12 PDT
Update - We are continuing to monitor for any further issues.
Aug 15, 09:12 PDT
Monitoring - This Tuesday, 8/14/2018 the Kareo Network Operations team will be conducting planned maintenance between 8PM and 11PM PST.

Customers and providers will not be locked out but will experience four 15-minute interruptions in service as well as intermittently slow performance during this time period
Aug 14, 15:51 PDT
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.