This incident has been resolved.
Mar 19, 15:12 PDT
We are continuing to monitor for any further issues.
Mar 13, 12:01 PDT
Trizetto has a planned data center migration starting at 11:59 p.m. CST on Thursday March 14th until approximately 11:59 p.m. CST on Sunday March 17th. During this transition, all files transmitted between Kareo and TriZetto Provider Solutions will be unavailable for a short period of time.
Impacted customers can expect a minimal processing delay with any claims, remittance files, and other miscellaneous clearinghouse reporting. Regular processing is expected to resume on Monday March 18th.
For any questions regarding this migration please reference the following document: https://helpme.kareo.com/01_Kareo_PM/Trizetto_Data_Center_Migration_FAQs
Mar 13, 08:48 PDT