Completed -
The scheduled maintenance was completed at 11:55pm PST.
May 24, 08:25 PDT
Scheduled -
Kareo will be conducting scheduled system maintenance tonight, 05/23/2017 from 8pm - 11pm PST. Customers may experience two 15 minute interruptions in service as well as intermittently slow performance during this time period.
May 23, 16:23 PDT
Resolved -
This issue has been resolved please log out and log back in and you will be prompted to download an update. Please contact our Support team if you continue to experience any issues after installing the update.
May 23, 10:07 PDT
Investigating -
Some customers are experiencing the following error message when attempting to post a payment or add an encounter to a payment:
System.IndexOutOfRangeException: Index was outside the bounds of the array.
This is currently being reviewed by our Engineering team to identify root cause and fix.
We apologize for any inconvenience this may cause but can assure you we are working to resolve as quickly as possible
May 23, 07:02 PDT
Resolved -
This issue has been resolved and the connection between Kareo and Stripe for patient payment processing restored. Please contact our Support team if you continue to experience any issues.
May 19, 20:59 PDT
Identified -
Some customers are experiencing issues with the connection between Kareo and Stripe for patient payment processing.
To correct this issue, please reconnect Kareo with Stripe following the steps below.
In the Desktop Application (PM):
1. Go to Settings> Patient Payments
2. Click "Begin Set Up Now"
3. Click Accept and Set Up Payments Now
4. Click Connect to Stripe Now
5. On the Stripe browser window, click Sign In at the top right
6. Log in with your Stripe credentials
7. If prompted, log in with your Kareo credentials
OR
From the Kareo Platform (web app):
1. Go to Menu (top right)> Practice Settings
2. Click Payment Settings
3. Click Setup Patient Payments
4. Click Connect to Stripe Now
5. On the Stripe browser window, click Sign In at the top right
6. Log in with your Stripe credentials
7. If prompted, log in with your Kareo credentials
Once completed, the connection between Kareo and Stripe will be re-established
May 19, 17:40 PDT
Resolved -
This issue has been resolved and access to User Accounts has been restored. Please contact our Support team if you continue to experience any issues.
May 16, 15:18 PDT
Investigating -
Some customers are unable to access User Accounts (Settings> User Accounts) in the Desktop Application.
Our Engineering team is actively researching to identify root cause and resolve. We apologize for any inconvenience this may cause but will work to correct as quickly as possible.
May 16, 14:50 PDT
Resolved -
This issue has been resolved and eligibility checks are functioning properly. Please contact our Support team if you continue to experience any issues.
May 15, 08:37 PDT
Investigating -
Some customers may receive the following error messages when checking eligibility within Kareo:
“Your NPI should be enrolled with payer id"
“We apologize for the inconvenience but something went wrong. Please retry at a later time"
Our Engineering team is investigating this as a priority and will provide an update as soon as possible.
In the interim, please check patient eligibility via the payer portal or by contacting the payer directly. We apologize for any inconvenience this may cause.
May 11, 09:29 PDT