Kareo Status

All Systems Operational

Kareo Clinical Operational

Kareo Billing (PM) Operational

Kareo Engage Operational

Partner EHR Operational

Kareo Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database Maintenance: 12/4/2020 at 10:00 PM - 11:00 PM PST Dec 4, 22:00-23:00 PST

We will be conducting planned database maintenance from 10:00 PM - 11:00 PM PST on Friday 12/4/2020.

Our users will experience one 15-minutes interruption in service as well as intermittent slow performance during this time period.

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Nov 30, 22:43 PST

Past Incidents

Dec 3, 2020

No incidents reported today.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

users cannot process payments from Saved Credit Cards

Resolved - This incident has been resolved.
Nov 20, 07:49 PST

Investigating - Our engineering team is aware of an issue affecting some customers who are unable to process patient payments from Saved Credit Cards, manually entered Credit Card payments are unaffected. Our engineering team is currently working on resolving the issue. We apologize for any inconvenience that this may have caused but we assure you that resolving this is our top priority at the moment.

Your patience and understanding are greatly appreciated.

Kareo Support Team
Nov 20, 06:59 PST

Nov 19, 2020

We are currently aware of an error "dedupe check failed" when trying to update Patient demographics in Platform

Resolved - This incident has been resolved.
Nov 19, 08:29 PST

Update - We are continuing to monitor for any further issues.
Nov 19, 08:12 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 08:11 PST

Investigating - Our engineering team is aware of this issue and they’re actively working on resolving it as soon as possible. We apologize for any inconvenience that this may have caused but we assure you that resolving this is our top priority at the moment.

Your patience and understanding are greatly appreciated.

Kareo Support Team
Nov 19, 06:49 PST