Update - We are continuing to beta test a fix for this issue to ensure it is fully resolved and introduces no further issues for affected clients and will share an update once it has been fully validated and a release date identified
Oct 16, 15:14 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 16:20 PDT
Update - Engineering is actively working on this issue, has identified root cause, and are in the process of testing a possible fix.
We apologize again for any inconvenience this may have caused but want to reassure affected clients that this is being addressed as a top priority.
Oct 8, 12:18 PDT
Investigating - Some clients with multiple open instances of the Kareo Desktop Application across various Practices and Accounts have experienced issues with Kareo freezing on certain pages or are unable to close a session without force closing the application via Windows Task Manager
The Kareo Engineering team is investigating this issue in order to identify root cause and determine a possible fix. We recommend any clients experiencing this issue verify their machine meets minimum system requirements and has installed all available Windows updates. If still experiencing the issue, please contact the Kareo Support team to gather examples and troubleshoot further
Sep 20, 13:36 PDT