Monitoring - Users experiencing issues downloading the latest update of the Kareo Desktop Application should ensure they have completed the following: 1. Ensure your operating system is Windows 7 or later 2. Ensure your Windows OS is fully up to date by searching for Windows Update Settings on your PC and clicking Update 3. Restart your PC and attempt Kareo update again If the above steps do not work, please uninstall Kareo and download again from kareo.com
Aug 21, 12:48 PDT
Update - We are continuing to investigate this issue.
Aug 20, 07:47 PDT
Investigating - We are currently investigating an issue where some users are experiencing the error message “CefSharp.Core.dll” after installing the Kareo Desktop Application update. At this time, please make sure that you have updated to the latest version of Windows by searching for Windows Update Settings on your PC and clicking Update.
We apologize for the inconvenience, we will provide further updates as soon as possible.
Completed -
The scheduled maintenance has been completed.
Aug 22, 20:15 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 20:00 PDT
Scheduled -
The Kareo Database team will be conducting planned maintenance this Thursday, 8/22/2019 between 10:00 PM and 10:15 PM PST.
Some customers may experience 3 - 5 minute interruptions in database connection during this time period. Thank you for your patience and understanding as we complete this maintenance work.
Aug 22, 09:39 PDT
Resolved -
This issue has been resolved with the most recent update of the Kareo Desktop Applicaiton released last night.
Aug 21, 07:30 PDT
Identified -
Note: We have been notified that adjusting DPI settings is reducing font size in Kareo and we no longer recommend this workaround
Aug 20, 12:17 PDT
Update -
We are continuing to investigate this issue.
Aug 20, 08:35 PDT
Investigating -
We are currently investigating an issue where users are unable to see the Practice home page in desktop - a black page appears instead. If you experience this issue, please make sure that your computer’s resolution is set to 100%. You can correct this by: 1. Right click your desktop 2. Select Display Settings 3. Set the Scale and Layout to 100%.
We apologize for the inconvenience, we will provide further updates as soon as possible.
Aug 20, 07:52 PDT
Resolved -
This incident has been resolved.
Aug 21, 07:27 PDT
Investigating -
We are currently investigating an issue causing extreme delays loading patient journal notes under the General tab of the Patient Record in the Desktop Application. We have verified that there has been no loss of data and rather is a display issue causing the notes to load slowly.
We apologize for any inconvenience but will work to correct this issue as soon as possible.
Aug 20, 08:51 PDT
Resolved -
This incident has been resolved.
Aug 9, 08:28 PDT
Investigating -
8/8/2019 the Kareo Network Operations team will be conducting Emergency Infrastructure Maintenance between 8:00 PM and 10:00 PM PDT. There may be a 5 min interruption to a small subset of customers at the beginning of the maintenance and then again at the end. We apologize for any inconvenience this interruption may cause.
Aug 8, 20:06 PDT