Kareo Status

Duplicate ERA's received.

Identified - We are currently investigating an issue with the clearinghouse which is causing duplicate ERA's to reflect in the account.

Thank you for your patience,
Kareo Support.
Oct 16, 09:11 PDT

Clearinghouse Rejections - "ICD 10 Diagnosis Code 2 must be valid" "ICD 10 Principal Diagnosis Code must be valid" "Procedure Code must be valid"

Monitoring - Some customers May have received invalid Rejections from Trizetto with the following message as of 9/28/2018:
"ICD 10 Diagnosis Code 2 must be valid"
"ICD 10 Principal Diagnosis Code must be valid"
"Procedure Code must be valid"

Trizetto is currently working on resolving this issue.
Oct 1, 10:11 PDT

Kareo Clinical (EHR) Operational

Kareo Billing (PM, RCM) Operational

Kareo Marketing Operational

Partner EHR Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2018

Kareo Telemedicine System Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 PDT

Scheduled - Kareo Telemedicine will be unavailable this Saturday, 10/20/18 from 7am – 9am PDT for scheduled system maintenance.
Oct 18, 10:46 PDT

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Subscribe to Incident

Subscribe to Incident