All Systems Operational
Kareo Clinical (EHR)   ? Operational
Kareo Billing (PM, RCM)   ? Operational
Kareo Engage   ? Operational
Partner EHR   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 13, 2018

No incidents reported today.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018
Resolved - This incident has been resolved.
Nov 6, 06:40 PST
Identified - We have identified an issue with our appointment reminder service that may result in some patient's receiving delayed appointment reminders from 10/30-10/31. This would also impact surveys and internal message notifications. This issue has been fully resolved and we have confirmed reminders are now being delivered normally. We apologize for any inconvenience this may cause and have implemented a solution to avoid future occurrences.
Nov 1, 11:55 PDT
Resolved - Our Engineering team has identified and implemented a solution to resolve this issue. We apologize again and thank you for your patience while we worked to correct and implement a fix. Thank you
Nov 6, 06:37 PST
Investigating - We have identified an issue preventing some clients from saving or approving encounters. Our Engineering team is reviewing as our top priority to ensure it is resolved immediately. We apologize for any inconvenience this may cause.
Nov 6, 05:46 PST
Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018
Resolved - This incident has been resolved.
Nov 1, 10:50 PDT
Update - Trizetto has identified the issue and implemented a solution to ensure future incidents will not occur - we apologize for any inconvenience this may have caused.
Note: Transactional clients will not be charged for any duplicate remittances received
Nov 1, 10:50 PDT
Identified - We are currently investigating an issue with the clearinghouse which is causing duplicate ERA's to reflect in the account.

Thank you for your patience,
Kareo Support.
Oct 16, 09:11 PDT
Oct 31, 2018

No incidents reported.

Oct 30, 2018

No incidents reported.