Update - We are continuing to beta test a fix for this issue to ensure it is fully resolved and introduces no further issues for affected clients and will share an update once it has been fully validated and a release date identified
Oct 16, 15:14 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 16:20 PDT
Update - Engineering is actively working on this issue, has identified root cause, and are in the process of testing a possible fix.

We apologize again for any inconvenience this may have caused but want to reassure affected clients that this is being addressed as a top priority.
Oct 8, 12:18 PDT
Investigating - Some clients with multiple open instances of the Kareo Desktop Application across various Practices and Accounts have experienced issues with Kareo freezing on certain pages or are unable to close a session without force closing the application via Windows Task Manager

The Kareo Engineering team is investigating this issue in order to identify root cause and determine a possible fix. We recommend any clients experiencing this issue verify their machine meets minimum system requirements and has installed all available Windows updates. If still experiencing the issue, please contact the Kareo Support team to gather examples and troubleshoot further
Sep 20, 13:36 PDT
Kareo Clinical (EHR) ? Operational
Kareo Billing (PM, RCM) ? Operational
Kareo Engage ? Operational
Partner EHR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Database Maintenance Oct 3, 20:00-21:15 PDT
Update - The Kareo Database team will be conducting planned maintenance this Monday 10/07/2019 between 8:00 PM and 9:00 PM PDT.
Oct 7, 17:54 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 2, 08:05 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 2, 07:48 PDT
Scheduled - The Kareo Database team will be conducting planned maintenance this Thursday 10/03/2019 between 8:00 PM and 9:00 PM PDT.

Some customers may experience ~15-minute interruption in database connection during this time period.
Thank you for your patience and understanding as we complete this maintenance work.
Oct 3, 19:00 PDT
We will be conducting planned storage maintenance between 7:00PM and 11:00PM PDT. We do not anticipate any downtime. Customers may experience intermittent latency and/or slow performance for 5-10 minutes during this time period.

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Oct 2, 08:13 PDT
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 15, 2019

No incidents reported.

Oct 14, 2019
Resolved - This incident has been resolved.
Oct 14, 08:36 PDT
Update - We are continuing to monitor for any further issues.
Oct 11, 09:43 PDT
Monitoring - We have identified and resolved the issue, some clients may experience a delay in report delivery while the backlog is processed.
Oct 11, 09:40 PDT
Investigating - Some clients are experiencing a delay with clearinghouse reports and ERA's received from Trizetto.
The Kareo Engineering team is aware of the issue.
We apologize for any inconvenience this issue may have caused.
Oct 11, 07:36 PDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 07:53 PDT
Update - We are continuing to investigate this issue.
Oct 8, 11:23 PDT
Investigating - We are currently investigating an issue where users cannot select 2020 diagnosis codes in clinical.

We apologize again for any inconvenience this may have caused.
Oct 8, 10:15 PDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.