Kareo Status

All Systems Operational

Kareo Clinical (EHR) Operational

Kareo Billing (PM, RCM) Operational

Kareo Engage Operational

Partner EHR Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 13, 2018

No incidents reported today.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

Appointment Reminders Delay

Resolved - This incident has been resolved.
Nov 6, 06:40 PST

Identified - We have identified an issue with our appointment reminder service that may result in some patient's receiving delayed appointment reminders from 10/30-10/31. This would also impact surveys and internal message notifications. This issue has been fully resolved and we have confirmed reminders are now being delivered normally. We apologize for any inconvenience this may cause and have implemented a solution to avoid future occurrences.
Nov 1, 11:55 PDT

Errors When Saving or Approving Encounters

Resolved - Our Engineering team has identified and implemented a solution to resolve this issue. We apologize again and thank you for your patience while we worked to correct and implement a fix. Thank you
Nov 6, 06:37 PST

Investigating - We have identified an issue preventing some clients from saving or approving encounters. Our Engineering team is reviewing as our top priority to ensure it is resolved immediately. We apologize for any inconvenience this may cause.
Nov 6, 05:46 PST

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

Duplicate ERA's received.

Resolved - This incident has been resolved.
Nov 1, 10:50 PDT

Update - Trizetto has identified the issue and implemented a solution to ensure future incidents will not occur - we apologize for any inconvenience this may have caused.
Note: Transactional clients will not be charged for any duplicate remittances received
Nov 1, 10:50 PDT

Identified - We are currently investigating an issue with the clearinghouse which is causing duplicate ERA's to reflect in the account.

Thank you for your patience,
Kareo Support.
Oct 16, 09:11 PDT

Oct 31, 2018

No incidents reported.

Oct 30, 2018

No incidents reported.