All Systems Operational
Kareo Clinical ? Operational
Kareo Billing (PM) ? Operational
Kareo Engage ? Operational
Partner EHR ? Operational
Kareo Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be conducting planned database maintenance from 10:00 PM - 11:00 PM PST on Friday 12/4/2020.

Our users will experience one 15-minutes interruption in service as well as intermittent slow performance during this time period.

Thank you for your patience and understanding as we complete this maintenance work.
Posted on Nov 30, 22:43 PST
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 07:49 PST
Investigating - Our engineering team is aware of an issue affecting some customers who are unable to process patient payments from Saved Credit Cards, manually entered Credit Card payments are unaffected. Our engineering team is currently working on resolving the issue. We apologize for any inconvenience that this may have caused but we assure you that resolving this is our top priority at the moment.

Your patience and understanding are greatly appreciated.

Kareo Support Team
Nov 20, 06:59 PST
Nov 19, 2020
Resolved - This incident has been resolved.
Nov 19, 08:29 PST
Update - We are continuing to monitor for any further issues.
Nov 19, 08:12 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 08:11 PST
Investigating - Our engineering team is aware of this issue and they’re actively working on resolving it as soon as possible. We apologize for any inconvenience that this may have caused but we assure you that resolving this is our top priority at the moment.

Your patience and understanding are greatly appreciated.

Kareo Support Team
Nov 19, 06:49 PST