Monitoring - We continue to review examples provided by customers and are coordinating with the clearinghouse to verify if there are any delays affecting delivery of ERAs or Claim Processing reports. We will post updates as soon as they are available.
Sep 26, 12:40 PDT
Identified - We are currently investigating an issue which is causing delays with the delivery of Clearinghouse reports/ERA's to Kareo.

We will provide an update as quickly as possible.

Thank you for your patience,
Kareo Support
Sep 26, 07:13 PDT
Monitoring - When prompted to download/install the update of the PM Client, some customers on Windows 10 are receiving the following errors:
-Error 2318. File does not exist
-Error 1603 Fatal Error during Installation

If you experience this error, please do the following:
-Uninstall Kareo completely
-Restart your computer
-Download Kareo here: http://download.kareo.com/download/kareo/kareo_setup.exe
-Complete installation

If you continue to experience issues please contact our Support Team at 888-775-2736

Our Engineering team is continuing to research this issue to identify root cause and ensure a permanent solution.

Thank you
Sep 21, 18:33 PDT
Kareo Clinical (EHR)   ? Operational
Kareo Billing (PM, RCM)   ? Degraded Performance
Kareo Marketing   ? Operational
Partner EHR   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2017

No incidents reported.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017
Resolved - This incident has been resolved.
Sep 21, 18:24 PDT
Update - We have updated the installation file. Please uninstall Kareo then reinstall.

Please contact support at support@kareo.com if you are still encountering issues.

Thank you,

Kareo Support
Sep 19, 08:22 PDT
Investigating - Some users are experiencing an error after updating the Kareo Desktop application. We are investigating the root cause and working on correcting this issue.

We apologize for any inconvenience this may have caused. Please check this status page as we will update with any new information.

Thank you,

Kareo Support
Sep 19, 07:44 PDT
Resolved - Our Engineering team has resolved this issue, we apologize for any inconvenience it may have caused
Sep 21, 18:22 PDT
Investigating - Some customers are experiencing an issue preventing providers from renewing medications - when clicking Renew the page will not load.

Our Engineering team is aware of the issue and working to resolve as quickly as possible.

We apologize for any inconvenience this issue may cause.
Sep 20, 10:38 PDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017
Resolved - An update has been applied to reprocess all affected claims billed from 8/31 - 9/5. Please review as part of your normal workflow, if you identify any claims that have not yet received a clearinghouse response please review and rebill/resubmit if needed and contact our Support team if you have any questions.
Sep 13, 09:56 PDT
Identified - Some customers may have experienced an issue preventing electronic claims submitted between 8/31 and 9/5 from being batched for claim processing.

Our Engineering Team has identified a fix and will be reprocessing all affected claims in batches over the course of the day.

Please review all claims as part of your regular workflow to verify they have processed. If any claims submitted electronically during this time period have not received a claim processing report by EOD Thursday 9/14 please rebill and resubmit manually or contact our Support team to review.

We apologize for any inconvenience this may have caused and the delay in implementing a full solution.

Note: If you are on a Transactional pricing plan you will not be charged for resubmission as the original submission did not process fully.
Sep 11, 10:38 PDT
Sep 12, 2017

No incidents reported.