Identified - Some clients are reporting issues updating to the latest version of the Kareo Desktop Application. Clients affected can resolve this issue by doing the following:
1. Restart your PC
2. Check firewall and antivirus settings
3. Ensure all instances of Kareo are closed and do not show in Task Manager
4. Attempt to update again

If this does not work, uninstall Kareo completely and reinstall from http://download.kareo.com/download/kareo/kareo_setup.exe
Jan 22, 10:54 PST
Kareo Clinical (EHR) ? Operational
Kareo Billing (PM, RCM) ? Operational
Kareo Engage ? Operational
Partner EHR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020
Completed - The scheduled maintenance has been completed.
Jan 23, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:00 PST
Scheduled - We will be conducting planned database maintenance between 6:00 PM and 9:00 PM PST on Thursday 1/23/20.

Customers may experience a temporary unavailability of the database while maintenance is completed.
Jan 23, 15:44 PST
Jan 22, 2020
Resolved - This issue has been fully resolved and clients should not longer experience issues when creating appointments for patients created on the 15th
Jan 22, 10:45 PST
Identified - Some clients who created patients in the Desktop Application on 1/15/20 may experience issues with the patient not showing in Platform or experience an error when attempting to create an appointment for the patient. We are working to correct any data issues as a priority while ensuring there is no performance impact within the application.

In the interim, affected customers can resolve any issues by re-saving affected patients in the Desktop Application. Once completed, the patient will sync to Platform and appointments can be created without issue.

We apologize for any inconvenience this may cause.
Jan 16, 11:56 PST
Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 05:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 03:40 PST
Scheduled - Our eRx Clearinghouse Vendor will be conducting planned maintenance on Saturday January 18 2020 from 3:40 AM to 4:15 AM PST.

During this time, any electronic prescription messages submitted to CVS Pharmacies may not be transmitted. We recommend delaying eRx transmissions until the maintenance period has been completed.
Jan 17, 11:49 PST
Jan 17, 2020
Completed - The scheduled maintenance has been completed.
Jan 17, 20:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:45 PST
Scheduled - Our eRx Clearinghouse Vendor will be conducting planned maintenance on Friday January 17 2020 from 7:45 PM to 8:20 PM PST.

During this time, any electronic prescription messages submitted to CVS Pharmacies may not be transmitted. We recommend delaying eRx transmissions until the maintenance period has been completed.
Jan 17, 11:45 PST
Jan 16, 2020
Resolved - This incident has been resolved.
Jan 16, 08:21 PST
Update - This issue has been resolved and users can now consistently generate timely filing for claims submitted to Trizetto without issue - we apologize for any inconvenience this may have caused.
Jan 16, 08:21 PST
Investigating - Some clients are still experiencing issues preventing proof of timely filing documents from being generated within the Kareo Desktop Application. Our Engineering team is aware and are reviewing as a priority to determine how to correct the issue as soon as possible. We apologize for the inconvenience.
Jan 10, 09:08 PST
Resolved - This incident has been resolved.
Jan 16, 05:10 PST
Update - Our Engineering Team is continuing to deploy changes to improve performance and implement an overall root cause fix to fully address/resolve this issue - Users should begin seeing improved performance that will continue as additional updates are released
Jan 15, 14:49 PST
Update - The issue has been identified and a fix is being implemented.
Jan 15, 08:51 PST
Identified - Our Engineering team is testing a fix to resolve this issue - we will provide updates as soon as it has been deployed to all clients
Jan 15, 08:18 PST
Update - We are continuing to investigate this issue.
Jan 15, 05:53 PST
Investigating - We have identified an issue where our customer are unable to access the online application (Platform) or experiencing issues accessing the dashboard when on the platform. Our Engineering team is reviewing this issue as a top priority in order to ensure it is resolved as soon as possible.
Jan 15, 05:52 PST
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.