Medicare claim and payment delays

Thursday, Jan 26, 2012 - 04:44:56 PM

Update 1/26: Medicare is still working to process all the claims submitted between 1/1 – 1/10, please do not re-send these claims as it will result in a duplicate denial. We are monitoring the progress and will post updates here.

On December 23, 2011, President Obama signed the “Temporary Payroll Tax Cut Continuation Act of 2011”. The Act prevents a scheduled payment cut for Medicare physicians and other providers from taking effect immediately.

January 1, 2012 through February 29, 2012: Medicare charges incurred during this period are subject to a 0% fee schedule increase.

Claims incurred during the first 10 business days of January, 2012 will be held by Medicare contractors while the Medicare Physician Fee Schedule (MPFS) adjustment is tested and implemented.

By January 18, 2012, CMS anticipates that all held claims will be released.

The payment cut may take effect on March 1, 2012 based on results of the debate between the President and Congress

The Medicare Part B deductible is decreased to $140.

Thank You,

Kareo Support Team

 

System Maintenance 1/20 7:00 PM – 1/21 7:00 AM PST

Thursday, Jan 19, 2012 - 05:28:00 PM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team

Delayed Support Response Times

Thursday, Jan 12, 2012 - 03:42:06 PM

Due to a much higher than normal support volume our response time to your issue will be delayed. We apologize for these delays and appreciate your patience as the Kareo support team works to get caught up ASAP.

Thank You,
Kareo Support Team

Patient Eligibility Issues

Wednesday, Dec 28, 2011 - 03:50:41 PM

Update: 12/28@ 6pm PST: This issue has been resolved.

Kareo is currently experiencing technical problems with real-time patient eligibility checks. Our team is working to resolve the issue as quickly as possible.


We apologize for the inconvenience.


Thank You,
Kareo Support Team

Holiday Schedule

Friday, Dec 23, 2011 - 09:56:08 AM

The Kareo offices will close Friday December 30th at 2pm PST and Monday January 2nd at 12pm PST. All electronic transactions (Claims, ERA, and Patient Statements), will be processed as normal during this period. Below are the schedules for our clearinghouse partners.

Capario: will be closed January 2th.

During this period:
• Claims will be accepted but they will not be processed or sent to the Payer until Tuesday January 3rd.
• Real-time Eligibility will continue to be available throughout the holiday.
• ERAs will be processed and delivered.

Gateway EDI: will be closed January 2th.

During this period:
• Claims will be accepted but they will not be processed or sent to the payer until Tuesday January 3rd.
• Real-time Eligibility will continue to be available throughout the holiday.

 

Happy New Year
Kareo Support Team

Patient Statement Issue

Monday, Dec 12, 2011 - 02:27:52 PM

Update 12/13: This has been resolved.

Kareo is currently experiencing technical problems with the patient statement system. At this time we ask that you do not attempt to submit any patient statement batches. Our team is working to resolve the issue as quickly as possible.

 

We apologize for the inconvenience.

 

Thank You,

Kareo Support Team

 

 

System Maintenance 12/9 7:00 PM – 12/10 7:00 AM PST

Friday, Dec 9, 2011 - 01:25:24 PM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team

Holiday Schedule

Monday, Nov 21, 2011 - 03:55:22 PM

The Kareo offices will be closed November 24th and 25th for Thanksgiving. All electronic transactions (Claims, ERA, and Patient Statements), will be processed as normal during this period. Below are the schedules for our clearinghouse partners.

Capario: will be closed November 24th and 25th.

During this period:
• Claims will be accepted but they will not be processed or sent to the Payer until Monday November 28th.
• Real-time Eligibility will continue to be available throughout the holiday.
• ERAs will be processed and delivered as normal.

 

Gateway EDI: will be closed November 24th and 25th.

During this period:
• Claims will be accepted but they will not be processed or sent to the Payer until Monday November 28th.
• Real-time Eligibility will continue to be available throughout the holiday.
• ERAs will be processed and delivered as normal.

 

Happy Thanksgiving

Kareo Support Team

Delayed Support Response Times

Tuesday, Nov 8, 2011 - 01:12:29 PM

Due to a much higher than normal support volume our response time to your issue will be delayed. We apologize for these delays and appreciate your patience as the Kareo support team works to get caught up ASAP.

Thank You,
Kareo Support Team

System Maintenance 11/4 7:00 PM – 11/5 7:00 AM PDT

Wednesday, Nov 2, 2011 - 06:10:14 PM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team