Identified - We are currently investigating an issue with the clearinghouse which is causing duplicate ERA's to reflect in the account.

Thank you for your patience,
Kareo Support.
Oct 16, 09:11 PDT
Monitoring - Some customers May have received invalid Rejections from Trizetto with the following message as of 9/28/2018:
"ICD 10 Diagnosis Code 2 must be valid"
"ICD 10 Principal Diagnosis Code must be valid"
"Procedure Code must be valid"

Trizetto is currently working on resolving this issue.
Oct 1, 10:11 PDT
Kareo Clinical (EHR)   ? Operational
Kareo Billing (PM, RCM)   ? Operational
Kareo Marketing   ? Operational
Partner EHR   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2018
Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 PDT
Scheduled - Kareo Telemedicine will be unavailable this Saturday, 10/20/18 from 7am – 9am PDT for scheduled system maintenance.
Oct 18, 10:46 PDT
Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.