Kareo | Help and Support

The Kareo system will be down for maintenance tonight at 9PM Pacific time (12 midnight Eastern) for about one hour of database maintenance.  We apologize for any inconvenience.

by KareoSupport

A few customers have reported that they are experiencing some system slowness.  Our engineers are working on these issues, and will be making improvements throughout the day.  We apologize for the problems and any inconvenience they cause.

by KareoSupport

Some users are reporting problems with the Appointment Summary report as well as some other reports showing errors.  We are working on fixing this set of problems.

UPDATE: The problem was resolved on Monday at 4pm Pacific time.

by KareoSupport

We released a new version of the Kareo software. The new version numbers are:

• Business Manager v1.38.2358.31244
• Medical Office v1.38.2358.21342
• Administrator v1.38.2358.21045

The new features include:

• New Audit Trail for Appointments
• Find Patients by Medical Record Number
• Save Electronic Remittance Advice (ERA) Reports to File
• Over Applying Payments
• New Support for National Drug Code (NDC) Billing
• Other Changes to Procedure Codes
• New Support for Service Line Notes
• Change Type of Service (TOS) by Procedure
• Configure Accept Assignment Settings for Claims
• New Contract Management Settings
• Automatically Populate Default Adjustment Code in ERA Wizard
• New Encounter Form - 1-Page, 3-Column with Recent Diagnoses
• New Encounter Form - 1-Page, 4-Column with Recent Diagnoses
• New Encounter Form - 1-Page, 3-Column with More Diagnoses
• New Customizations for A/R Aging Summary Report
• New Customizations for A/R Aging by Insurance Report
• New Customizations for A/R Aging by Patient Report
• New Payer Mix Summary Report
• New Payments by Procedure Report
• New Providers Report
• New Service Locations Report
• New Group Numbers Report
• New Provider Numbers Report
• New Referring Physicians Report
• Other Software Issues Resolved

We will link to full release notes shortly. Please let us know if you run into any problems!

by KareoSupport to Client Software, Server and Database

We are pleased to inform you of our new release scheduled for Saturday June 17th, 2006. We will update all of you with the release notes. Please be patient while the new release downloads on your system on Monday. Also, we welcome your feedback and feature suggestions for the next release scheduled for late July 2006. Please forward those to support@kareo.com with the words "feature request" in the subject line. Have a wonderful weekend!!

by KareoSupport

Yesterday, we identified a problem with ERA (835) reconciliation.  As a result of some system optimizations, certain ERA records would not be correctly processed, mis-identifying the patients whose claims were being paid or denied.  The new update to Business Manager, version 1.37.2343.30120, prevents these potential mis-identification problems.

We have also changed all installers to correctly deploy Microsoft Windows Installer v3.1.  This should prevent users without this version of the installer on their systems from receiving an error during the initial application setup.

by KareoSupport to Client Software, Electronic Claims