Kareo | Help and Support

Dear users,

We're planning to perform some system maintenance over this coming Labor Day weekend.  We intend to perform a major upgrade to the infrastructure at our Internet data center, allowing us to service you more efficiently.  Our upgrade includes improvements to security, our networks, storage systems, and performance.

In order to guarantee that the upgrade is performed in the most efficient manner, we intend to restrict access to our system starting on Friday, September 1, at 10 pm Pacific time.  While we hope to finish sooner, we will make sure that access is restored no later than Sunday, September 3, at 10 pm Pacific time.  We will be posting update to this page as our upgrade proceeds.

We apologize for the large maintenance window -- it is our intent that after this upgrade we will not need to announce such large maintenance windows.  Our typical scheduled maintenance is on weekends in the middle of the night.

If you have an emergency and must reach us during the weekend, please call our after-hours line at 800-657-1536.

by KareoSupport to Server and Database

Over the previous weekend, we've released new versions of Medical Office, Business Manager, and Administrator.  We also released a minor update to our handheld software, Practitioner.  The release (v1.39) contained the following new features:

•    Setup and Enforce Scheduling Rules by Reason and Location
•    Scan Documents from Any Fax Machine with kFax
•    Improved Downloading, Navigation, and Viewing of Scanned Documents
•    Improved Patient Activities with Filters and Reports
•    Reprint Historical Paper Claims
•    New Ctrl+S Keyboard Shortcut for Saving Any Record
•    Improved Organization of Clearinghouse Reports
•    Auto-Populate Service Date, Batch # on Next Encounter
•    Select Service Line to Apply Copay
•    Show Total Charges for Encounters
•    Auto-Populate Post Date, Batch # on Next Payment
•    Customize Payer Scenarios List
•    Disable Patient Statements by Payer Scenario
•    Disable Patient Statements for Specific Patients
•    New Payment Application Summary Report
•    New Patient Summary Report
•    Improved Appointments Summary Report
•    Improved Payment Summary Report
•    Improved Payment Detail Report
•    Improved Account Activity Report
•    New Customizations for Key Indicators Reports
•    New Customizations for A/R Aging Summary Report
•    New Customizations for A/R Aging by Insurance Report
•    New Customizations for A/R Aging by Patient Report
•    New Customizations for Missed Copays Report
•    New Customizations for Payor Mix Summary Report
•    New Support for Family Planning and EPSDT Billing Scenarios
•    New Timeslot Options for Appointment Calendars
•    Enter Units for Mobile Encounters
•    New Help Button on Navigation Pane and Toolbar
•    Request Remote Assistance from Help Menu
•    New Behavior in Loading Lists
•    Known Timezone Problems with Recurring Timeblocks
•    Other Software Issues Resolved

by KareoSupport to Client Software, Server and Database

The Kareo system will be down for an upgrade in the evening this Sunday, August 27.  We will be performing a system upgrade between 6pm Pacific time until midnight Pacific time.

by KareoSupport to Server and Database

Tonight (Saturday) we'll need to do some system maintenance.  We anticipate that access to our system will be down for about a half an hour to one hour at 6pm Pacific time.

Also, on Friday, we made a change to our process of searching patients by medical record number.  Previously, the entire medical record number had to match, while now we perform a substring search (in other words, if the medical record number for a patient is M-12345-ZZ4, you can now find it by just typing 12345).

by KareoSupport

We released new minor versions of our software -- Business Manager v1.38.2410.37087 and Medical Office Version 1.38.2410.37241. These new versions were released to help improve system performance, and to enable the display of your practice's kFax number on the Practice Home dashboard if you are subscribed to that service.  No other functionality has been added.

We've also been hard at work making improvements to our system's performance in the last few days.  We continue to make changes on a daily basis to make our application faster and more reliable.

by KareoSupport to Client Software