Kareo | Help and Support

On Wednesday, January 17, we released the following updates to our service:

• Payment Posting: Post payments correctly when cross-over with no secondary payer. (FB18503)
• Payment Posting: Limit secondary payments applied from ERAs to the Claim Paid Amount. (FB18770)
• Payment Posting: Auto apply patient payments by patient responsibility instead of total balance. (FB18773)
• Payment Posting: Fixed problems caused by ERAs with only reversal information. (FB18774)
• Payment Posting: Better processing for adjustments in payments from secondaries. (FB18804)
• Payment Posting: Default status change now only transfers to next payer if posting payment from currently-assigned payer. (FB18912)
• Patient Statements: Prevent statements from being sent out multiple times in certain situations.
• Reports: Added filter and grouping by Scheduling Provider on various reports. (FB18753)
• Reports: Added filter, grouping and sub-grouping by Default Rendering Provider. (FB18999)
• Document Management: Prevent an error while rotating grayscale or color images. (FB18313)
• Contracts: Allowed setting of RVUs on practice standard contracts. (FB18964)
• Eligibility: Prevent error in checking eligibility for new, still-unsaved policies of existing patients. (FB18997)
• Patient Screen: Add "Emergency Room" as one of referral types. (FB19052)
• Other fixes (FB19043, FB19054)

by KareoSupport

On Tuesday, January 16, we released the following improvements to our system:

• Payment Posting: Improved automatic matching up of payers to patient insurance policies. (FB18920)
• Payments: Fixed problem of find payment by reference number that contains alpha characters. (FB18803)

by KareoSupport

We've released a new application update on 1/10/2007 at 10PM PST.  This update included several critical fixes resulting from the release last weekend, including:

• Constraint on payment posting date too restrictive (Case 18497)
• Missed copays are automatically billed to patient, when the patient has more than one insurance (Case 18495)
• Leaving allowed amount $0.00, but entering the paid field doesn't apply a payment (Case 18446)
• Payments posted recently are not showing in Recent Payments in Patient Activities (Case 18516)
• Allow blank scheduling provider on encounter details (Case 18458)
• Provider numbers not printing on paper forms (Case 18519)
• Open existing patient payment and no service lines are displayed (Case 18184)
• Payment type of payments are not being displayed correctly on reports (Case 18525)

by KareoSupport

Last weekend, we released a major update to Kareo.  The release (v1.40) contained the following new features:

• Kareo Applications Now Merged into Single Application
• Help & Support Dashboard with Documentation and Training Videos
• Keyboard Shortcuts for Major Functions in Application
• Patient Check-Out Process to Accept Payment and Print Receipts
• Real-Time Patient Eligibility Checks
• Support for Anesthesia Billing Scenarios
• Redesigned Payment Posting Process
• Secondary Electronic Billing and Coordination of Benefits
• Enhanced Rules Engine for Automatic Payment Posting from ERAs
• New Format of Patient Control Numbers (PCN) on Claims
• Automatic Billing of Missed Copays
• Enter and Track NPI Numbers for Providers and Groups
• Add Notes to Patient Accounts Directly from Patient Activities
• Show Patient Alerts on Claims, Payments, and Patient Statements
• Tracking Productivity of Physician Assistants
• Setup Default Fields for Entering Encounters
• Copy Fee Schedule from One Contract to Another
• Setup Procedure Categories for Grouping Procedures on Reports
• Improved Clarity of Scanned Documents Viewed On-Screen
• Rotate Pages of Scanned Documents by 90 Degree Increments
• User Productivity Report
• Charges Summary Report
• Charges Detail Report
• Adjustments Summary Report
• Adjustments Detail Report
• Denial Summary Report
• Denial Detail Report
• Itemization of Charges Report
• Add Customization Option to Filter Reports by Procedure Code
• Paging of Long Reports
• Support for New CMS 1500 Form with NPI Numbers
• Add Procedure Macros to Kareo Practitioner
• New Installer with Support for Non-Administrative Upgrades
• Support for UB-92 Claim Form for Physician Billing
• Support for NY Medicaid Claim Form

For information, read the full Kareo Release Notes - January 2007.

by KareoSupport

Dear users,

The Kareo system will be down for system maintenance between 10AM PST, Saturday, January 6, 2007 through 10AM PST, Sunday, January 7, 2007.  We will post an update when the maintenance is completed.

by KareoSupport