Kareo | Help and Support

Last night we released a database update to modify the way electronic claim rejections are handled by the system.  Claim rejected by Kareo's internal processing, by the clearinghouse, or by the payer are listed on the Track Claims screen under Errors >> Rejections.  These claims will no longer be listed in that section of the screen after they are adjusted, paid, assigned to another payer, billed, rebilled, settled or voided. [Cases SF2805 / FB20706]

by KareoSupport to Electronic Claims

Several customers have asked about Kareo's support for Windows Vista.  We stand behind our product's functionality on Vista, and have successfully run it on Windows Vista Ultimate and Windows Vista Business editions.  We do not believe that other editions of the new operating system would cause any problems with our software.

If you're running Kareo on Vista, we would definitely like to hear from you if anything is out of the ordinary — or, indeed, if everything is going well for you.

Update: We've discovered that Kareo does not work on 64-bit versions of Windows Vista.  We expect to become compatible with the 64-bit versions in the next couple of releases.  Until then, we recommend that customers only run Kareo on the 32-bit versions of Vista.

by KareoSupport to Client Software

Changes to the Daylight Saving Time Calendar

The U.S. government has changed the Daylight Saving Time (DST) calendar as part of new regulations related to energy policy that became effective in 2007.  Prior to 2007, Daylight Saving Time started for most of the U.S. at 2 a.m. on the first Sunday of April and reverted back to Standard Time at 2 a.m. on the last Sunday of October.  Starting in 2007, Daylight Saving Time has been extended by one month and starts for most of the U.S. at 2 a.m. on the Second Sunday in March (3/11/2007) and reverts back to Standard Time 2 a.m. on the First Sunday of November (11/4/2007).

Microsoft Windows Patch to Support the New Daylight Saving Time Calendar

Microsoft released an optional patch in late November 2006 that updates your Windows clock to follow the new Daylight Saving Time (DST) calendar that become effective in 2007.  But unfortunately, since Microsoft made this important patch optional, your computer may not have been updated even if you have turned on automatic updates using the Microsoft Windows Update service.  As a result, your computer and other computers in your organization may not be updated with the new Daylight Saving Time (DST) calendar for 2007. Kareo highly recommends that you use the Microsoft Links at the bottom of this document to update all your systems.

If you use Kareo's appointment scheduling features, your appointment times may be incorrect for the dates 3/10/2007-3/31/2007 and 10/28/2007-11/4/2007. Please read the complete document for a full review of the issue.

More Information about the Microsoft Patch

• More information about the Microsoft patch for Windows XP
• More information about the Microsoft patch for other versions of Windows
• More information on this issue.

>>Full explanation...

by KareoSupport to Client Software

Last night, we released a minor update to Kareo.  The release (v1.40.2594) contained the following new features:

• Show all documents for records associated with a patient (FB14532)
• Improve data entry and application of copays on encounters (FB19167)
• Set up and track custom categories for payments (FB20135)
• Set up user roles to classify and report on user activity (FB17777)
• Automatically mark ERAs as reviewed once posted (FB19105)
• Optionally exclude patient payment amounts from claims (FB14532)
• Mark providers inactive and hide from lists (FB13207)
• Configure subscription edition and support plan for each practice (FB19200)
• Add new permission for missed encounters report (FB17934)
• Add new permission for checking eligibility (FB17937)
• Improve layout of user account record (FB19780)

For information, read the full Kareo Release Notes - February 2007.

by danrodrigues to Release Notes