Kareo | Help and Support

The Kareo system will be down for system maintenance between 5:00pm and 8:00pm PST on Saturday March 31.

by KareoSupport

We just released a new version of Kareo Practitioner, our product for Windows-based Pocket PCs and Windows Mobile phones.  The new version supports screen resolutions other than 240x320 — now you can run Practitioner on mobile devices with VGA resolution, square screens, landscape mode, etc.  Note that our application requires touchscreen phones and is not intended for smartphones without touchscreens.

We are also starting to drop support for Windows Mobile 2003 SE.  Until July 31, 2007, if you have a Windows Mobile 2003 SE device that you would like to use with Kareo, please contact us and we'll provide you with a version.  After July 31, we will no longer support devices with Windows Mobile 2003 SE.  At that time or sooner we intend to introduce support for Windows Mobile 6 Classic and Professional.

You can download the latest version of practitioner for Windows Mobile 5 from our website.

by KareoSupport to Client Software

Kareo released a minor update to the client software on Wednesday, March 7.

Changes

• Fix: Encounter Details: Rendering provider field once again using auto-complete dropdown (FB20873)
• Fix: Encounter Details: Procedure list for approved encounters is again made editable, to allow for correction of errors after approval (FB20919)

by KareoSupport to Client Software

Kareo released a minor update to the software on Saturday, March 3.

Changes

• Fix: Closing Dates are enforced across the application with new OverrideClosingDate permissions, and warnings upon using the permissions.  Certain activities of changing records in a closed period are no longer allowed. (FB20625, FB19791)
• Fix: Reopening a claim should re-enable Claim Details (FB18124)
• Fix: Removing patients from a payment caused error (FB20491)
• Fix: Procedure macros would cause failure on the encounter screen (FB20627)
• Fix: Tabbing through encounter screen removed the default rendering provider (FB20634)
• Fix: Reopening a claim by deleting the END transaction left the claim with a "Completed" status (FB20773)
• Fix: Payments of type "Other" would get hidden from the Payments list (FB19750)
• Fix: Hid Referring Physicians and Categories from the Other Lists dashboard when no practice is selected yet (FB20172)
• Fix: Practice Detail screen email fields showed the same data across three different fields (FB13673)
• Fix: Some screen titles and menu item names were not using a consistent naming convention (FB17949)
• Key Indicators: Removed Days to Submit, changed Days to Bill calculation from the report and practice home screen (FB14064)
• Encounters: Enabled the Medical Office note if the user's User Role has the Medical Office dashboard shown (FB20633)
• Security: Added ability to set User Role to "None" (FB20813)
• Security: Added permissions for accessing patient eligibility related features (FB17937)
• Patients: Removed validation messages asking to enter Social Security Numbers (FB20260)
• Codes: Added ability remove a Procedure Code's  category (FB19674)
• Notifications: Added a new system notifications feature, shown at the bottom of the sidebar (FB20529)
• NPI: Lists of providers, service locations and practices now show an NPI column. (FB20846)
• Auto-update: Automatically start Kareo after update (FB19106)
• Auto-update: Add a 2 second pause to upgrade process (FB19124)
• Auto-update: Show user interface while upgrading
• Other fixes (FB20269, FB20754, FB20764, FB19339, FB14039)

Known issues

• Encounter Details: The rendering provider field does not auto-complete when typing.

by KareoSupport to Client Software