Kareo | Help and Support

For all the Gateway EDI Kareo customers:  This is a heads up in case you have rejections for same day duplicate.  The rejections are falsely labeled and are really not rejections.  Gateway EDI was experiencing some conversion problems that caused these errors, but we have caught them and will be refiling these claims.  The good claims should be showing by Tuesday of next week.

by KareoSupport to Electronic Claims

The following is our short list of currently known supported scanners that are used with in the Kareo Applications.  We will update the list periodically.

Canon DR 2050C (this device may be discontinued, look for it on ebay)
Fujitsu fi 5110C
Panasonic KV-S2026C
Samsung SCX-4521F
Ricoh Aficio 3045
Ricoh Aficio 2090

by KareoSupport

CodeCorrect will be unavailable Friday April 20, starting 6:00pm PST through Saturday April 21 at approximately 6:00am PST for system maintenance. In that period the Kareo Code Check service will not be available.  Kareo will be otherwise fully operational in this time frame.

We apologize for any inconvenience this may place on your business.

by KareoSupport

Some customers reported being unable to connet to CodeCorrect.  Code Correct has addressed the issue.

by KareoSupport to Release Notes

In order to further improve Kareo’s Disaster Recovery and Business Continuity abilities, we will be performing system maintenance on Saturday April 14 between 5:00pm and 8:00pm PDT.  The system will be unavailable in this period.

We apologize for any inconvenience this may place on your business.

by KareoSupport to Release Notes

Some users have reported not being able to create new Encounters. 

by KareoSupport to Release Notes

Kareo released a minor patch on the evening of April 11.

Changes

• Addition: Context Sensitive Help added for: Document Processing Task; Patient Case - Authorization Details task; PatientCase – Add Attorney Task; Insurance Company Details Task; Report Viewer Task;Collection Category Browser; Collection Category Details Task ; Contract Details Task, All tabs

• Addition: Case View Patient Account: When new patient has no collection category, empty grid allows for charge note (FB21242)

• Fix: Case Encounter Detail: Rendering provider no longer blanking out (FB21295).

• Fix: Sporadic DMS uploading and downloading problems fixed (FB21249).

• Fix: kFax number field now working correctly (FB21201).

• Fix: In Practitioner now able to save encounter if patient was entered by SSN (FB21274).

• Fix: In Practitioner the Referring Provider is now populated during conversion from mobile encounter (FB21332).

• Fix: In Payment details, incorrect transactions in some scenarios no longer being posted. (FB21202)

by KareoSupport to Release Notes

Kareo released a minor update to the client software on Sunday, April 8.

Changes

• Fix: Dunning message and patient note have been added to on-demand patient statement (FB21241)
• Fix: Claims Browser Error Bucket now works correctly (FB12597)
• Fix: Local names, if available, are now printed on the on demand patient statements (FB21277)
• Fix: Claim Transactions created via Payment Screen (ASN, BLL) now have correct posting dates (FB21237)

by KareoSupport to Release Notes

Late on Saturday, March 31, we released a new version of the client software and server. The release (v1.41.2645.31775) contained the following improvements:

 

New Features List

• Access Context-Sensitive Help for Each Task
• Setup Patient Collection Categories
• Print Dunning Messages on Patient Statements
• Add Patient-Specific Notes to Patient Statements
• Setup Default Patient Statement Options
• Contract Management Summary Report
• Contract Management Detail Report
• Patient Collections Summary Report
• Patient Collections Detail Report
• Run User Productivity Report by Entered Date
• Other Software Issues Resolved (FB18837, FB21134, FB21000)

Known Issues

Payment Posting Bugs: Several Kareo customers have reported bugs with the payment posting screen. Kareo engineering continues to work on fixes for a number of problems with payment posting, and we expect to release a software update with these fixes within the next two weeks.

Further Reading

You can also read the full release notes online for more information on the new functionality.

by KareoSupport