Kareo | Help and Support

The Kareo system will be unavailable from 7:00PM to 9:00PM PDT Saturday 6/2/07 for system maintenance.

by KareoSupport

Kareo will be performing system maintenance on our network infrastructure during the evening this Thursday, May 24, starting at 10:00pm PDT, and concluding at 1:00am PDT.  Kareo will be unavailable during this time.  You will still be able to visit this status blog for updates.

by KareoSupport to Server and Database

Tonight, 5/23/2007, Kareo will be unavailable for maintenance between 10:00PM PDT and 10:30PM PDT.

by KareoSupport

We are pleased to notify you of an important change to the way you enroll your practices for patient statement services with Kareo.  Effective immediately, all customers enrolling new practices in patient statement services, including those practices currently pending an enrollment, must follow the new process outlined in the Kareo Patient Statement Enrollment Guide, located at the web address below.

http://help.kareo.com/documents/pdf/Kareo_PatientStatementEnrollmentGuide

Many of our customers have challenged us to come up with a faster method to enroll new practices in patient statement services.  In response to your feedback, we have decided to open up the process by providing you a self-service guide to manage your own enrollment process through direct communication with our existing patient statements partner, PSC Info Group, a national provider of outsourced patient statement printing & mailing services. 

Under the newly redesigned process, you can enroll new practices in patient statement services simply by following the instructions in the Kareo Patient Statement Enrollment Guide and communicating directly with PSC Info Group, who will set up your account and send you proofs directly.  By extracting ourselves from the process, we believe you will be able to set up new practices more quickly.  However, you can rest assured that you will be able to continue to submit your patient statement batches directly from Kareo, your patient statements will be printed and mailed by the same business partner Kareo has used for more than 2 years, and all patient statement fees will continue to appear on your monthly Kareo invoice.

It is very important to note that if you have any practices that are currently in the middle of the patient statement enrollment process, it is now your responsibility to refer to the Kareo Patient Statement Enrollment Guide, find the current stage of the process for the outstanding practice, and to assume responsibility of the final stages of the process until your enrollment is complete.   

If you have any questions about transitioning existing enrollments into the new process, you can email us at support@kareo.com.  For questions about any new enrollments, please contact Debbie Clemmer at PSC Info Group by email at dclemmer@pscinfogroup.com or by phone at 610-650-3915.

Our new patient statement enrollment process is one of many changes we will be making over the coming months to improve customer support, provide more robust self-service tools to our customers, and offer faster communication with our business partners.  We hope these changes will help you implement your providers more quickly on the Kareo platform.

Thank you very much for your business.

Kareo Support Team

by KareoSupport

Recently, it was brought to our attention that a system error was causing duplicate claims submissions from the Kareo application.  We've corrected this problem so there should be no further duplicate claims errors.

by KareoSupport

Recently, it was brought to our attention that a system error was causing duplicate claims submissions from the Kareo application.  We're working hard to resolve this issue and should have a resolution in the near future.

by KareoSupport

Kareo released a minor patch on the evening of May 5th.

The following features are additions to Kareo:

Clear Patient Statement Notes

Copy Page Notes when Processing Documents

Clearinghouse Reports Now Hyperlinked to Encounters and Claims

Search for Payments by Payment Category

Updated HIPAA Adjustment Reasons

New Customization Options on Key Indicators Summary Report

New Warning When Removing Diagnoses on Claims

New Description on Payment Details > Errors Tab

The following features are fixes to existing Kareo features:

Display Dunning Message Correctly on Patient Statement

Display Journal Notes, Not Statement Notes on Patient Detail Report

Enable Patient Reports When User Has Correct Permissions

Display User Names on User Productivity Report

Filter by Batch Number on User Productivity Report

Filter by Procedure on Contract Management Summary Report

Eliminate Error When Saving Patient Cases

Prevent Double-Click Action When Clicking Fast on Lists

Hide Warning When Closing Appointment Without Changing

Eliminate Rare Error When Entering Ticket Numbers

Searching for Payments by Patient First and Last Name

Set Correct Adjustment Code for HIPAA Code 172

Display Change Status Reason on Payments for All Transactions

Eliminate Erroneous Denial Transactions on Payments

Eliminate Blank Denial Transactions on Payments

Selecting Payer When Posting Payments

Stop Clearing Payer When Posting Payments

Changing Status on Existing Patient Payments

Show Primary Auto-Billed in Specific Scenario

Stop Creating Transactions When Clicking Next Line on Payments

Stop Modifying Adjustment When Tabbing Through Allowed on Payments

Prevent Rebilling a Settled Claim

Prevent a Blank Date of Service on Claims

Display Payment ID for Adjustment, Denial Transactions on Claims

Prevent Changing Patient on Claims

Print Box 32B and 33B Correctly on CMS 1500 Form with NPI

Eliminate Unique Key Constraint Error on Payments

Eliminate Error When Selecting Patient on Encounter

Eliminate Error Related to Insurance Policies 

by KareoSupport

The Kareo system will be temporarily unavailable 5/5/07 between 4:30 and 10:00 PM PDT for the deployment of a new minor patch release. 

by KareoSupport

The Kareo system will be temporarily unavailable tonight between 9 and 9:15 PM PDT for a minor infrastructure upgrade to improve reliability and available.

by KareoSupport to Release Notes