Kareo | Help and Support

This Sunday, July 1, at 8:00 a.m. PDT customers reported an inability to log into Kareo.  Upon investigation we determined that one of our servers was not operating and our monitoring system was not correctly configured to restart that server in case of failure.  We had fixed the problem and the monitoring system by 9:30 a.m.  For the upcoming release our engineers are working on an updated monitoring system to more intelligently determine different kinds of downtime and immediately report them to our production support team. We apologize for today's problem and the inconvenience it caused.

by KareoSupport to Server and Database