Kareo | Help and Support

A minor update to Kareo has been released, including a new Kareo client (v1.44.2788.27338). The update included the following features:

• Mass Health Claim Form 7 fixes (FB22427)
• Encounter record showed submit/unapprove buttons in wrong situations (FB22682)
• Added Puerto Rico, Virgin Islands and other US Territories to lists of State codes (FB3248)
• To-do list contained extraneous item incompatible with certain subscription editions (FB22764)
• Manual payment posting immediately after ERA posting was not working correctly (FB22766)

by KareoSupport to Client Software, Server and Database

Kareo will be unavailable 8/20/07 from 10PM-12AM PDT. 

by KareoSupport

MedAvant is experiencing ERA processing delays.  They are working hard to correct this problem and Kareo will communicate further updates as recieved.   

by KareoSupport

The problems with Code Check have now been resolved.  We apologize to those affected for the trouble.

by KareoSupport

We've been notified of a problem with our Code Check functionality.  Our engineering team is working to resolve this issue, and we expect to have it fixed within the next couple of hours.

UPDATE: We've identified the cause of the problem and are testing our fix. Only a few practices are affected by the problem. We expect to have our server updated tonight with a fix to resolve this.

by KareoSupport to Client Software

On Saturday night, we released a new version of Kareo (v1.44.2779.28309).  The following is a list of new features and bug fixes included in this release.

New Features List

• Improved Provider and Group Number Setup
• Claims List Redesigned with Shortcuts, Mass Re-Bill, and More
• 14 New Training Videos on Help Site
• View Your Support Cases, Check Status, and Add Comments
• Updated Web Enrollment Request Form
• New Paging Options Added to Most Search Tasks
• Drill-down Hyperlinks Added to Key Indicators Report
• New Customization Options for Patient Contact List Report
• Filter Insurance Collections Summary and Detail Reports by Claim Status
• Updated Provider and Group Numbers Report
• New Ambulance and Emergency Fields Added to Encounter Record
• Hyperlink to Patients and Appointments from Encounter Record
• Hyperlink to Insurance Plan from Insurance Policy Record
• Find Claims from Approved Encounter Records
• Duplicate E-claims No Longer Categorized as Rejections
• Create New Practice Hyperlink Added to Select Practice Screen
• Users Automatically Given Access to a New Practice
• New Email Notification Options for User Accounts
• Automatic Update for Kareo Practitioner
• Hide Unused and Outdated Provider and Group Number Types
• Configure Insurance Company to Print Facility ID on 1500 Form
• New Support for New York Worker's Compensation Form (C-4)

Bug Fixes List

• Fix "Ctrl+S" Keyboard Shortcut for Saving Records
• Correctly Populate Diagnoses when Using Procedure Macros
• Fix Referring Physician List to Display UPIN
• Eliminate Duplicate ERAs from Clearinghouse Reports
• Correct Problem with Payment Adjudication Date
• Correct Due Date on Unpaid Insurance Claims Report
• Fix Problem with Payment Transactions in Rare Situations
• Fix problem with Retrieving Patient Statement Verification Reports
• Correct Patient Account Screen to Display Correct Payer
• Eliminate Error when Selecting an Other Appointment on Encounter
• Eliminate error when Attaching Documents on Specific Computers

You can find more information by reading the complete release notes.

by KareoSupport to Release Notes

8/11/2007 (Saturday) at 5:00PM PDT, the Kareo application will be unavailable through 9:00PM PDT as we're introducing feature upgrades into the product. 

by KareoSupport