Kareo | Help and Support

Code Correct (Code Check) will be unavailable 10/27/07 from 4 PM - 5 PM CST for scheduled maintenance.

by KareoSupport

The Kareo engineering team worked hard to fix the appointment duplication problem that was occuring so users should no longer experience appointment problems. 

by KareoSupport to Client Software

Recently, we discovered a problem with the Kareo appointment scheduler which creates duplicate appointments when an existing appointment is edited.  The workaround for this problem is to click the 'Refresh' button on the scheduler which eliminates the duplicate appointment. 

Our engineers are working hard to resolve this problem and we anticipate an update soon. 

by KareoSupport to Client Software

On Saturday night, we released a minor update to Kareo (v1.44.2850.30454).  The following is a list of new features and bug fixes included in this release.

New Features List

• Exporting Unpaid Insurance Claims Report - You can now export the Unpaid Insurance Claims Report to Microsoft Excel (.XLS) or Comma-Separated Values (.CSV) file formats.  (SF15849, FB23113)
• Exporting Patient Demographics - You can now export patient information with the new Patient Demographics Export Report to Microsoft Excel (.XLS) or Comma-Separated Values (.CSV) file formats. (FB 22815)
• Sort Columns - You can now sort patients and encounter lists by column in the ‘Find Encounter’ and ‘Find Patient’ screens. (FB 22819)
• E-Claims/Payments - Fixed a problem that was causing primary claims submissions to erroneously be labeled as secondary transactions in the Edit Claim screen. (SF11995/FB22592)
• E-Claims - Fixed a claims formatting problem with secondary claims to MI payers. (SF23069)
• E-Claims- Fixed claims formatting problem with outbound Medicare claims. (SF29967/FB23112)
• E-Claims- Fixed a problem associated with ‘other’ box on condition tab of patient case that was preventing successful claims submissions. (SF26740/FB23130) 
• E-Claims- Added ‘Local Use-Box 10d’ field to ‘Misc’ section of encounter entry screen. (SF31955/FB23133)
• Claims Printing - Fixed printing problems associated with certain workers' compensation scenarios. (SF34674/FB23099)
• Claims Printing- Added selection to paper claims settings section of insurance company record to select of minutes or units for box 24G. (SF12092/FB22768)
• Workers Comp Claims Printing - Fixed a problem associated with Workers' Compensation claim form printing. (SF13397/FB23136)
• Payments - Fixed a problem that was causing payment notes to vanish.  Payment notes will now appear in the claim transaction details. (SF29606/FB23141)
• Encounters - Fixed a problem that was causing a single payment to hyperlink to all encounters entered with same DOS.  (SF13566/SF34804/FB22744)

by KareoSupport to Release Notes

Kareo will be unavailable during this period due to standard system maintenance.

by KareoSupport

CMS has just released a new MedLearn Matters article that addresses many of the NPI issues that have come up in the past few weeks.  Here's a link to the article.

http://www.cms.hhs.gov/MLNMattersArticles/downloads/SE0744.pdf

by KareoSupport to Electronic Claims

Important Message from MedAvant

Date Range: October 8 – October 9, 2007

Details:
MedAvant received the following Production Issue Alert from Blue Shield of California (Payer ID BS001):

“Issue:
As a result of system maintenance performed on Sunday, Oct. 7th Blue Shield may have rejected claims in error submitted by you or on behalf of your client.  This issue may impact professional and institutional claims submitted on October 8 – October 9, 2007.

Result:
Claims would be incorrectly rejected for the following HIPAA errors:

Professional:
H11617
H21084
H45141
H45233

Institutional:
H11617
H21084
H30201
H45138

Impact:
Information provided on your Blue Shield reports will show claims rejected with the above noted errors. In addition, there may be rejections for duplicates that will be reflected on your Validation reports.

Action:
Blue Shield of California is reprocessing all of the files that contained claims that rejected in error. No action is required for our trading partners. We apologize for any inconvenience this may have caused.”

You may reach the Blue Shield EDI Help Desk at 1-800-480-1221 if you need further assistance.

Submitter Actions:
None

Notification ID: 20071011-01

by KareoSupport to Electronic Claims

Important Message from MedAvant

Affected Payer IDs:

Railroad Medicare (MR018)
Ohio Medicare (MR033)
South Carolina Medicare (MR028)
West Virginia Medicare (MR056)

Date Range: 10-08, 10-09 and 10-10.

Details:
MedAvant received the following notification from the Fiscal Intermediary for above payers.

“SC Part B Claims Issue Related to NPI Crosswalk File
Between Monday and today, nearly 88,000 SC Part B claims were rejected as a result of a bad NPI crosswalk file. A new file will be implemented tonight. The claims that rejected with the following edits should be resubmitted: NPI edits Y1G, Y1H, X0A and X0B (Monday/Tuesday) and Edits X3A and X3B (Wednesday claims). We apologize for any inconvenience this has caused and thank you for your patience.”

Submitter Actions:
Please resubmit the affected claims.

Notification ID: 20071011-02

by KareoSupport to Electronic Claims

Important Message from MedAvant

Erroneous Rejections for Zip Code on Some Medicare Claims

Date Range: September 28, 2007

Details:
MedAvant has confirmed that the following INS rejections were caused by a processing error at the payer.  The issue has been resolved and claims may be resubmitted for processing.  These rejections are available on the 10/2/2007 INS and Ancillary reports.

Error Messages:
·  R MSG-V07 Billing Prov Zip Code invalid
·  R MSG-V25 Payor Zip Code invalid
·  R MSG-V4F Facility Zip Code invalid
·  R MSG-V86 Service Facility Zip Code invalid

Affected Medicare Payers:

Ohio(MR033)
West Virginia (MR056)

Submitter Actions:
Resubmit claims receiving the listed errors.

Notification ID: 20071004-01

by KareoSupport to Electronic Claims

Important Message from MedAvant

Erroneous Rejections for Zip Code on Some Medicare Claims

Date Range: September 28, 2007

Details: 
After receiving confirmation from Trailblazers, MedAvant has confirmed that the following INS rejections were caused by a processing error at the intermediary. 

•The issue has been resolved and claims may be resubmitted for processing.  These rejections are available on the 10/2/2007 INS and Ancillary reports.

Error Messages
•  R MSG-V07 Billing Prov Zip Code invalid
•  R MSG-V25 Payor Zip Code invalid
•  R MSG-V4F Facility Zip Code invalid
•  R MSG-V86 Service Facility Zip Code invalid

Affected Medicare Payers

Texas (MR005)
Maryland (MR038
Delaware (MR039)
Washington DC (MR040)
Virginia (MR022)
Railroad (MR018)
South Carolina (MR028)

Submitter Actions: Resubmit claims receiving the listed errors.
Notification ID:   20071003-03

by KareoSupport to Electronic Claims