Kareo | Help and Support

Important Message from MedAvant

Claims to Begin Denying as “Unprocessable” if Supplier Number / NPI combination does not match Information Maintained by NPPES and NSC

CIGNA Government Services has informed us that they have been deleting claims and sending a notification letter to providers when Supplier Number / NPI combination submitted on a claim did not match the information provided to the NPPES.

Effective immediately the payer will no longer delete these claims but will begin denying as unprocessable/return reject with the following error message: – “Missing / incomplete / invalid pay to provider primary identifier”.

Submitter action:
If the above message is received, please verify the information in NPPES and make any corrections needed. Once your record has been corrected please resubmit your claim.

by KareoSupport to Electronic Claims