System Maintenance 01/01/2010 9:00 PM - 2:00 AM PDT
Thursday, Dec 31, 2009 - 01:08:14 PM
Kareo will be unavailable during this period due to standard system maintenance.
Thank You,
Kareo Support Team
by KareoSupport
« November 2009 | Main | January 2010 »
System Maintenance 12/25/09 9:00 PM - 2:00 AM PDT
Wednesday, Dec 23, 2009 - 04:21:52 PM
Kareo will be unavailable during this period due to standard system maintenance.
Thank You,
Kareo Support Team
by KareoSupport
Update Real-time Eligibility with Gateway
Wednesday, Dec 23, 2009 - 09:18:07 AM
Gateway has resolved the technical problems with Real-time Eligibility. Please contact support@kareo.com if you have any additional problems.
We thank you for your patience in this matter.
Kareo Support Team
by KareoSupport
Real-time Eligibility with Gateway
Tuesday, Dec 22, 2009 - 01:42:59 PM
Kareo is currently experiencing technical problems with Real-time Eligibility due to connectivity issues at Gateway. Gateway is working to resolve this issue as soon as possible. Kareo will update you once this is fixed.
Sorry for any inconvenience that this has caused.
Thank You,
Kareo Support Team
by KareoSupport
Holiday Schedule
Monday, Dec 21, 2009 - 09:00:44 AM
In observance of the winter holidays, Kareo will observe the following holiday hours:
- Thursday, December 24, 2009 we will be CLOSED.
- Friday, December 25, 2009 we will be CLOSED.
- Thursday, December 31, 2009 we will be available from 8:00am – noon PST
- Friday, January 1, 2010 we will be CLOSED.
Below are the holiday schedules for our clearinghouse partners:
Capario: will be closed December 24, 25, 31st and January 1st.
During this period: Claims will be accepted but they will not be processed or sent to the payer until Monday December 28th and January 4th. Real-time Eligibility will continue to be available throughout the holiday.
Gateway EDI: will be closed December 24, 25, and January 1st. During this period: Claims will be accepted but they will not be processed or sent to the payer until Monday December 28th and January 4th. Real-time Eligibility will continue to be available throughout the holiday.
Happy Holidays!
Kareo Support
by KareoSupport
System Maintenance 12/18/09 7:00 PM – 12/19/09 7:00 AM PST
Wednesday, Dec 16, 2009 - 05:11:15 PM
Kareo will be unavailable from Friday, 12/18/09 at 7:00 PM PST to Saturday, 12/19/09 at 7:00 AM PST. During this time frame, Kareo will be deploying a new release. Customers will receive an email with release notes following this deployment.
by KareoSupport
System Maintenance 12/11/09 9:00 PM - 2:00 AM PDT
Friday, Dec 11, 2009 - 09:00:15 AM
Kareo will be unavailable during this period due to standard system maintenance.
Thank You,
Kareo Support Team
by KareoSupport
Medicare Electronic Remittance Advice (ERA) File Delays
Wednesday, Dec 2, 2009 - 12:29:00 PM
Update 12/8: CMS is now working to get all the affected ERA files out and expects to have this completed by week’s end.
Kareo has learned from the Center for Medicare and Medicaid Services (CMS) that there is a nationwide delay for remit files dated November 23 through December 1. The CMS datacenter is currently working on a resolution to correct the ERA delivery issue. This issue affects ERA files received via the Gateway EDI, Office Ally, or Capario clearinghouses.
Kareo will post all updates here as we receive them from the clearinghouses or CMS.
We thank you all for your patience during this situation.
by KareoSupport
About This Blog
Kareo | Support & Status Blog is a weblog which reports and updates on our critical support issues and upcoming software releases.
Monthly Archives
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
- July 2006
- June 2006
- May 2006
