Kareo | Help and Support

Kareo will be unavailable during this period for system maintenance.

Thank You,
Kareo Support Team

by KareoSupport

Kareo will be unavailable during this period for system maintenance.

Thank You,
Kareo Support Team

by KareoSupport

Important Message from Gateway EDI 

Date Range: 4/15/2010 - Present 
 
Florida Medicare ERA's returned from Gateway EDI dated 4/15 - Present are coming to us without procedure (CPT) codes which prevents the system from auto posting them.  Gateway EDI is aware of this issue and their programmers are working diligently on a resolution.

Further communication will be sent out once this issue has been resolved.

Thank You,
Kareo Support

by KareoSupport

Important Message from Gateway EDI 

Date Range: 3/29/10 - Present

Kareo has been notified by Gateway EDI that they will no longer process claims where the name listed as  the pay-to-provider is longer than 35 charcters, including spaces and punctuations. This change was part of an update done to there systems on 3/29/10 as they prepare for the future roll-out of  the  HIPAA 5010 e-claim format.

The result of this clearinghouse change is you will not receive any claim confirmation back from any claims submitted where the pay-to-provider name is longer than 35 characters.

Submitter Action: Login into your practice and go to settings > practice information and count the number charcaters entered in the Name feild at the top.  If it's more than 35 you will need to shorten it to 35 or less and click Save at the bottom.  Once the name has been shorten you then need to re-bill any claims submitted between 3/29/10 - 4/15/10 that you have received the expected Gateway claim confirmation report.  A quick way toi idenfity these claims is by going to encounters > track claim status and looking at the ClrHouse Tracking Number Column, if there's no number listed that claim needs to be re-billed.

Kareo Action: We have deployed an internal claim edit that will prevent future claims where the pay-to-provider name is too long from going out and your will receive a kareo rejection report listing the specific claims and provider name that needs to be shorten.

Kareo apologizes for the inconvince and delay in claim processing/payment  this has caused

by KareoSupport

Kareo will be unavailable during this period due to standard system maintenance.

Thank You,
Kareo Support Team

by KareoSupport

Kareo is experiencing a delay in the posting of claim and ERA responses from the clearinghouses. This issue is not affecting the submission of claims to the clearinghouse & payers just the posting of claim confirmation reports, clearinghouse tracking numbers, and ERA files. Please do not re-submit any claims you’ve submitted this week that you haven’t gotten the response back yet on

Our team is working to get everything posted as quickly as possible. We apologize for the inconvenience.

Thank You,
Kareo Support

by KareoSupport

Kareo will be unavailable during this period due to standard system maintenance.

Thank You,
Kareo Support Team

by KareoSupport