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System Maintenance 7/30 9:00 PM - 7/31 2:00 AM PDT

Friday, Jul 30, 2010 - 08:26:34 AM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team

System Performance Issues

Tuesday, Jul 27, 2010 - 12:27:36 PM

Kareo is experiencing technical problems which are causing system slowness and time outs. Our team is working to resolve the issue as quickly as possible.

We apologize for the inconvenience.


Thank You,
Kareo Support Team

System Maintenance 7/23 9:00PM - 7/24 2:00AM PDT

Friday, Jul 23, 2010 - 06:02:32 PM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team

Palmetto GBA and Trailblazer Health Enterprises Electronic Remittance Advice (ERA) Files Delayed

Wednesday, Jul 21, 2010 - 11:56:16 AM

Gateway EDI has been informed by Palmetto GBA and Trailblazer Health Enterprises of a delay in the delivery of ERA files dated July 14, 2010 through present. This delay is the result of sporadic connectivity issues affecting large ERA files. Palmetto and Trailblazer are currently working on a resolution to correct the ERA delivery issue. The following payers have been affected: 

Northern California Medicare   Payer ID 01102

Southern California Medicare     Payer ID 01192

Colorado Medicare  Payer ID 04102

Nevada Medicare     Payer ID 01302

New Mexico Medicare   Payer ID 04202

Ohio Medicare      Payer ID 16360

Oklahoma Medicare Payer ID 04302

South Carolina Medicare   Payer ID 00880

Texas Medicare Payer ID 04402

Virginia Medicare   Payer ID 00904

Hawaii Medicare    Payer ID 01202

Railroad Medicare  Payer ID 00320


Gateway EDI will provide updates as additional information is received from Palmetto and Trailblazer.


Thank You,

Kareo Support Team


Electronic Remittance Advice (ERA) Files Delayed for Multiple Medicare Payers

Monday, Jul 19, 2010 - 04:38:20 PM

Gateway EDI has informed Kareo that Texas, New Mexico, and Oklahoma Medicare ERA files with checks dated 07/14/2010 through present have been delayed. Gateway EDI is working with Trailblazer to correct the issue.

In addition South Carolina Medicare ERA files with checks dated 07/15/2010 through present has been delayed. Palmetto GBA is working to correct the issue.

Also, Nevada and Hawaii Medicare ERA files with checks dated 07/15/2010 through present have been delayed.  Palmetto GBA is working to correct the issue.

Gateway EDI will provide updates as additional information becomes available.

Thank You,

Kareo Support Team

 

 

 

System Maintenance 7/16 9:00PM - 7/17 2:00AM PDT

Friday, Jul 16, 2010 - 08:54:01 AM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team

System Maintenance 7/9 9:00PM - 7/10 2:00AM PDT

Thursday, Jul 8, 2010 - 06:45:47 PM

Kareo will be unavailable during this period due to standard system maintenance.


Thank You,
Kareo Support Team