Kareo | Help and Support

The Kareo offices will be closed Friday December 31, in observance of New Year’s Day.  All electronic transactions (Claims, ERA, and Patient Statements), will be processed as normal during this period.  Below are the schedules for our clearinghouse partners. 

Gateway will also be closed Friday, December 31, in observance of New Year’s Day.  Claims submitted Thursday, December 30, after 2:00 p.m. CST will be sent to the payers on Monday, January 3, 2010.

For New Years, Capario will be open on Friday December 31st and Monday January 3^rd.

by KareoSupport

The Kareo offices will be closed Friday December 24^th for Christmas.  All electronic transactions (Claims, ERA, and Patient Statements), will be processed as normal during this period.  Below are the schedules for our clearinghouse partners.   

Capario:  will be closed December 24^th.  

During this period: 

• We will accept claims but they will not be processed or sent to the Payer until Monday December 27th.
• Real-time Eligibility will continue to be available throughout the holiday.
• ERAs will be processed and delivered.   

Gateway EDI:  will be closed December 23rd and 24^th. 

During this period: 

• Claims will be accepted but they will not be processed or sent to the payer until Monday December 27^th.
• Real-time Eligibility will continue to be available throughout the holiday.  

Merry Christmas and Happy New Year 

Kareo Support Team

by KareoSupport

Kareo will be unavailable during this period due to standard system maintenance.

Thank You,
Kareo Support Team

by KareoSupport

Update 12/9: Medicare Eligibility is working again

HETS System Status

HETS 270/271
As of 12/06/2010 11:35 AM:
The Medicare 270/271 Eligibility system is currently unavailable. The system is not accepting new eligibility requests; requests to open a socket to connect to the application are being rejected. This issue has been escalated to CMS IT for review and resolution. If you have any questions or comments, please contact the Help Desk at 1-866-324-7315 or mcare@cms.hhs.gov.

Please contact the MCare HelpDesk to report any system problems at: 1-866-324-7315.

by KareoSupport