Kareo | Help and Support

Update: 12/28@ 6pm PST: This issue has been resolved.

Kareo is currently experiencing technical problems with real-time patient eligibility checks. Our team is working to resolve the issue as quickly as possible.

We apologize for the inconvenience.

Thank You,
Kareo Support Team

by KareoSupport

The Kareo offices will close Friday December 30th at 2pm PST and Monday January 2nd at 12pm PST. All electronic transactions (Claims, ERA, and Patient Statements), will be processed as normal during this period. Below are the schedules for our clearinghouse partners.

Capario: will be closed January 2th.

During this period:
• Claims will be accepted but they will not be processed or sent to the Payer until Tuesday January 3rd.
• Real-time Eligibility will continue to be available throughout the holiday.
• ERAs will be processed and delivered.

Gateway EDI: will be closed January 2th.

During this period:
• Claims will be accepted but they will not be processed or sent to the payer until Tuesday January 3rd.
• Real-time Eligibility will continue to be available throughout the holiday.

Happy New Year
Kareo Support Team

by KareoSupport

Update 12/13: This has been resolved.

Kareo is currently experiencing technical problems with the patient statement system. At this time we ask that you do not attempt to submit any patient statement batches. Our team is working to resolve the issue as quickly as possible.

We apologize for the inconvenience.

Thank You,

Kareo Support Team

by KareoSupport

Kareo will be unavailable during this period due to standard system maintenance.

Thank You,
Kareo Support Team

by KareoSupport