Kareo | Help and Support

The Kareo engineering team worked hard to fix the appointment duplication problem that was occuring so users should no longer experience appointment problems. 

by KareoSupport to Client Software

Recently, we discovered a problem with the Kareo appointment scheduler which creates duplicate appointments when an existing appointment is edited.  The workaround for this problem is to click the 'Refresh' button on the scheduler which eliminates the duplicate appointment. 

Our engineers are working hard to resolve this problem and we anticipate an update soon. 

by KareoSupport to Client Software

A minor update to Kareo has been released, including a new Kareo client (v1.44.2788.27338). The update included the following features:

• Mass Health Claim Form 7 fixes (FB22427)
• Encounter record showed submit/unapprove buttons in wrong situations (FB22682)
• Added Puerto Rico, Virgin Islands and other US Territories to lists of State codes (FB3248)
• To-do list contained extraneous item incompatible with certain subscription editions (FB22764)
• Manual payment posting immediately after ERA posting was not working correctly (FB22766)

by KareoSupport to Client Software, Server and Database

We've been notified of a problem with our Code Check functionality.  Our engineering team is working to resolve this issue, and we expect to have it fixed within the next couple of hours.

UPDATE: We've identified the cause of the problem and are testing our fix. Only a few practices are affected by the problem. We expect to have our server updated tonight with a fix to resolve this.

by KareoSupport to Client Software

A few customers have reported that Kareo will fail to install on a clean computer where Kareo has never been installed in the past.  We have confirmed the problem, and believe that it may be related to the installation of the .NET framework.  Until we finish our research and determine the permanent fix we recommend that customers affected by this problem install the .NET framework separately before installing Kareo.  To do so, visit  this Microsoft page  and download and install the "dotnetfx.exe" program.  Once finished, try installing Kareo again.

If you already have Kareo installed, you are not affected by the problem.  Only perform the step described above if when installing Kareo you receive a message "Runtime Error" and "abnormal program termination".  We will post another update when we have determined the cause and permanently fix the problem.

by KareoSupport to Client Software

We released a minor software update on Thursday evening at 7:20 PM PDT.  The update included changes to the server and to Kareo (the update is v1.43.2732.20826), and contained the following fixes:

• Printing: Fixed the CMS-1500 (new with NPI) form that contained the background image of the form. (FB22217)
• Encounter Detail: Fixed a problem where users were unable to use ticket numbers when entering Encounters and selecting Save & New. (FB22222)
• Patient Detail: Fixed a problem where the Add New Policy button didn't display anymore when creating an insurance policy from the patient. (FB22223)
• Encounters Dashboard: Fixed a problem that left the Clearinghouse Reports link always hidden. (FB22206)

by KareoSupport to Client Software, Server and Database

We just released a new version of Kareo Practitioner, our product for Windows-based Pocket PCs and Windows Mobile phones.  The new version supports screen resolutions other than 240x320 — now you can run Practitioner on mobile devices with VGA resolution, square screens, landscape mode, etc.  Note that our application requires touchscreen phones and is not intended for smartphones without touchscreens.

We are also starting to drop support for Windows Mobile 2003 SE.  Until July 31, 2007, if you have a Windows Mobile 2003 SE device that you would like to use with Kareo, please contact us and we'll provide you with a version.  After July 31, we will no longer support devices with Windows Mobile 2003 SE.  At that time or sooner we intend to introduce support for Windows Mobile 6 Classic and Professional.

You can download the latest version of practitioner for Windows Mobile 5 from our website.

by KareoSupport to Client Software

Kareo released a minor update to the client software on Wednesday, March 7.

Changes

• Fix: Encounter Details: Rendering provider field once again using auto-complete dropdown (FB20873)
• Fix: Encounter Details: Procedure list for approved encounters is again made editable, to allow for correction of errors after approval (FB20919)

by KareoSupport to Client Software

Kareo released a minor update to the software on Saturday, March 3.

Changes

• Fix: Closing Dates are enforced across the application with new OverrideClosingDate permissions, and warnings upon using the permissions.  Certain activities of changing records in a closed period are no longer allowed. (FB20625, FB19791)
• Fix: Reopening a claim should re-enable Claim Details (FB18124)
• Fix: Removing patients from a payment caused error (FB20491)
• Fix: Procedure macros would cause failure on the encounter screen (FB20627)
• Fix: Tabbing through encounter screen removed the default rendering provider (FB20634)
• Fix: Reopening a claim by deleting the END transaction left the claim with a "Completed" status (FB20773)
• Fix: Payments of type "Other" would get hidden from the Payments list (FB19750)
• Fix: Hid Referring Physicians and Categories from the Other Lists dashboard when no practice is selected yet (FB20172)
• Fix: Practice Detail screen email fields showed the same data across three different fields (FB13673)
• Fix: Some screen titles and menu item names were not using a consistent naming convention (FB17949)
• Key Indicators: Removed Days to Submit, changed Days to Bill calculation from the report and practice home screen (FB14064)
• Encounters: Enabled the Medical Office note if the user's User Role has the Medical Office dashboard shown (FB20633)
• Security: Added ability to set User Role to "None" (FB20813)
• Security: Added permissions for accessing patient eligibility related features (FB17937)
• Patients: Removed validation messages asking to enter Social Security Numbers (FB20260)
• Codes: Added ability remove a Procedure Code's  category (FB19674)
• Notifications: Added a new system notifications feature, shown at the bottom of the sidebar (FB20529)
• NPI: Lists of providers, service locations and practices now show an NPI column. (FB20846)
• Auto-update: Automatically start Kareo after update (FB19106)
• Auto-update: Add a 2 second pause to upgrade process (FB19124)
• Auto-update: Show user interface while upgrading
• Other fixes (FB20269, FB20754, FB20764, FB19339, FB14039)

Known issues

• Encounter Details: The rendering provider field does not auto-complete when typing.

by KareoSupport to Client Software

Several customers have asked about Kareo's support for Windows Vista.  We stand behind our product's functionality on Vista, and have successfully run it on Windows Vista Ultimate and Windows Vista Business editions.  We do not believe that other editions of the new operating system would cause any problems with our software.

If you're running Kareo on Vista, we would definitely like to hear from you if anything is out of the ordinary — or, indeed, if everything is going well for you.

Update: We've discovered that Kareo does not work on 64-bit versions of Windows Vista.  We expect to become compatible with the 64-bit versions in the next couple of releases.  Until then, we recommend that customers only run Kareo on the 32-bit versions of Vista.

by KareoSupport to Client Software