Error 2318 "File does not exist"/Error 1603 "Fatal Error during Installation" when Installing PM Client Update on Windows 10
Incident Report for Kareo
This incident has been resolved.
Posted Sep 06, 2018 - 13:59 PDT
When prompted to download/install the update of the PM Client, some customers on Windows 8, 8.1 and 10 with McAfee anti-virus are receiving the following errors:
-Error 2318. File does not exist
-Error 1603 Fatal Error during Installation

If you experience this error, please do the following:
1. Reboot your computer (This will fix most, but not all instances of this issue)
2. If issue persists, run the Windows Chkdsk Utility:
- Press the Windows + X buttons at the same time
- Select Command Prompt (Admin)
- Type chkdsk /f, press Enter key
- Type Y, press Enter key
- Reboot computer
3. If issue persists, completely uninstall and reinstall Kareo

If you continue to experience issues please contact our Support Team at 888-775-2736

Our Engineering team is continuing to research this issue to identify root cause and ensure a permanent solution.

Thank you

Kareo Support
Posted Nov 20, 2017 - 08:11 PST
This incident affected: Kareo Billing (PM, RCM).