Duplicate ERA's received.
Incident Report for Kareo
Resolved
This incident has been resolved.
Posted Nov 01, 2018 - 10:50 PDT
Update
Trizetto has identified the issue and implemented a solution to ensure future incidents will not occur - we apologize for any inconvenience this may have caused.
Note: Transactional clients will not be charged for any duplicate remittances received
Posted Nov 01, 2018 - 10:50 PDT
Identified
We are currently investigating an issue with the clearinghouse which is causing duplicate ERA's to reflect in the account.

Thank you for your patience,
Kareo Support.
Posted Oct 16, 2018 - 09:11 PDT
This incident affected: Kareo Billing (PM, RCM).